Company Description

"A passion for perfection"
Swissotel Hotels & Resorts is a distinctive group of deluxe hotels where we
put the emphasis on our people. We strive to provide a motivating and
rewarding environment that attracts inspired and talented people who are
willing to bring news ideas, use and develop their knowledge to reinvent their
career path.
Swissotel Al Maqam is Swissotel's Second hotel to open in Saudi Arabia. The
hotel offers ‎1624 elegant rooms and suites with modern design, complementing
the values of today's Arab culture.
As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Al
Maqam is a contemporary five-star hotel located in close proximity to the holy
Masjid Al Haraam, overlooking the Ka'aba and the Grand Mosque.
Swissotel Al Maqam is part of a new urban development, including two
restaurants, one executive lounge, two meeting rooms and a business centre. It
has private entrances that make it easier for our valuable gusts to reach Al
Masjid Al Haram.
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!

BELIMITLESS"

Job Description

• Responsible for the delivery of guest's to their room, luggage, messages and any other items for delivery within the hotel


• Consistently offer professional, friendly and engaging service


• Ensure the timely and efficient transfer of luggage to and from the guest's room


• To ensure the guest is familiar with their room upon arrival ie. temperature control


• Maintain a presence in the lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Bell Captain


• Assist guests regarding hotel facilities in an informative and helpful way


• Follow department policies, procedures and service standards, including all safety policies


• Other duties as assigned

Qualifications

• Previous customer related experience an asset


• Excellent communication skills and a professional presentation


• Strong interpersonal and problem solving abilities


• Highly responsible & reliable


• Ability to work well under pressure in a fast paced environment


• Ability to work cohesively as part of a team


• Ability to focus attention on guest needs, remaining calm and courteous at all times
  Physical Aspects of Position:


• Physical aspects of the position include but are not limited to the following:


• Constant standing and walking throughout shift


• Frequent lifting and carrying up to ‎30 lbs


• Constant kneeling, pushing, pulling, lifting


• Frequent ascending or descending ladders, stairs and ramps

Additional Information

• Prior experience working with Opera or a related system


• Fluency in English
  customer related experience an asset
  Ability to work well under pressure in a fast paced environment
  Excellent communication skills and a professional presentation
  Ability to work cohesively with fellow colleagues as part of a team Your team
  and working environment:
  In ‎1-‎2 sentences, introduce the team, property or office environment in a way
  that reflects the culture
  Note: Customization may be included for any specific local or legislative
  requirements, such as work permits
  Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit and
  promote diverse talent