Executive Housekeeper

؜ - ؜مكة ؜ -

تفاصيل الوظيفة

Company Description


"A passion for perfection"
Swissotel Hotels & Resorts is a distinctive group of deluxe hotels where we
put the emphasis on our people. We strive to provide a motivating and
rewarding environment that attracts inspired and talented people who are
willing to bring news ideas, use & develop their knowledge to reinvent their
career path.
Swissotel Makkah description:
Swissotel Makkah is Swissotel's first hotel to open in Saudi Arabia. The hotel
offers ‎1487 elegant rooms and suites with modern design, complementing the
values of today's Arab culture.
As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah
is a contemporary five-star hotel located in close proximity to the holy
Masjid Al Haraam, overlooking the Ka'aba and the Grand Mosque.
Swissotel Makkah is part of a new urban development, including two
restaurants, one executive lounge, two meeting rooms and a business centre. It
has private entrances that make it easier for pilgrims to reach Al Masjid Al
Haram.


Job Description



  • Directs and controls all subordinate Room Attendants to ensure that all day to day operational matters are handled on time and guest expectations are met

  • Assigns Room for cleaning as per schedules and monitors the cleaning process

  • Ensures that vacant rooms are cleaned on time, checks them on completion of cleaning and reports back to housekeeping once complete

  • Reports engineering failures and breakdowns and follows up on repair schedules

  • Oversees the cleanliness and maintenance of housekeeping pantries ensuring par stocks are properly in order

  • Oversees the condition of plants both within and outside the Room and reports any problems to immediate supervisor

  • Oversees the mini bar operation ensuring bars are restocked in a timely and efficient manner

  • Oversees the issuing, controlling and application of housekeeping cleaning chemicals

  • To attend to any ad hoc guests requests ensuring that they are is properly attended to

  • To oversee the turndown process ensuring specially requested times are adhered to

  • Executes departmental administration filling in forms and checklists as required on time

  • Maintains and adheres to the policy regarding lost and found and reports any security concerns to supervisors

  • Handles customer complaints if possible, or reports them to supervisors

  • Coaches, counsels, disciplines and develops subordinate employees

  • Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues

  • Performs additional duties as directed by supervisors

  • Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel

  • Is fully conversant with all health and safety, fire and emergency procedures

  • Maintains a high standard of personal hygiene, dress, uniform, and body language

  • Is polite and professional in any situation where the image or regulation of the hotel is represented

  • Attends meetings and training as required by supervisors


Qualifications



  • Proficient in the English language (verbal & written), second language is an asset.

  • Minimum of ‎3 years of progressive Housekeeping experience in a luxury hotel or a related field.

  • Must have held same position in a luxury hotel Housekeeping or a related field.

  • High School diploma and/ or experience in a hotel or a related field

  • Must be flexible in terms of working hours.

  • Must be physically fit in order to lift items up to ‎25 Kilograms.

  • Must have leadership and communication skills.

  • Must effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

  • Must maintain composure and objectivity under pressure.

  • Must be able to handle a multitude of tasks in an intense, ever-changing environment.

  • Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

  • Must possess outstanding guest services skills, professional presentation and sophisticated communication skills

ملخص الوظيفة

  • المُعلن : AccorHotels
  • تاريخ الإعلان : 16/08/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : مكة
  • الراتب : -
  • الهاتف : -
  • البريد الإلكتروني :

    إظهار البريد الإلكتروني

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Language: English