Guest Arrival Expert

Job Number ‎23041881
Job Category Rooms & Guest Services Operations
Location Jabal Omar Marriott Hotel Makkah, Umm Al Qura, Makkah, Saudi
Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY
First impressions are everything. When guests arrive at our hotels, we want
that impression to be memorable. The same goes for departures. When guests
leave, we want them to go with a smile and a feeling that we were there for
them throughout their stay. We want to build an experience that is memorable
and unique from start to finish. Our Guest Arrival Experts take the initiative
to deliver a wide range of services that guide guests through their arrival
and departure experiences. They are empowered to move about their space and do
what needs to be done. Whether processing operational needs, addressing guest
requests, completing reports, or sharing the highlights of the local area, the
Guest Arrival Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical
to success - creating a safe workplace, following company policies and
procedures, maintaining confidentiality, protecting company assets, upholding
quality standards, and ensuring your uniform, personal appearance, and
communications are professional. Guest Arrival Experts will be on their feet
and moving around (stand, sit, or walk for an extended time) and taking a
hands-on approach to work (move, lift, carry, push, pull, and place objects
weighing less than or equal to ‎50 pounds without assistance and objects
weighing more than ‎75 pounds with assistance.. Doing all these things well
(and other reasonable job duties as requested) is critical for Guest Arrival
Experts - to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than
‎500 global locations, is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels, you will help keep this
promise by delivering premium choices, sophisticated style, and well-crafted
details. With your skills and imagination, together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and
consists of more than ‎80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you're happy, our guests will be happy. It's as simple as
that. Our hotels offer a work experience unlike any other, where you'll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and
most importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That's The JW Treatment™.