Optics Technical Project Manager

Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile,
fixed and cloud networks. Your career here will have a positive impact on
people 's lives and will help us build the capabilities needed for a more
productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open
to new ideas, empowered to take risks and fearless to bring our authentic
selves to work.
The team you 'll be part of
The pandemic has highlighted how important telecoms networks are to society.
Nokia's Network Infrastructure group is at the heart of a revolution to bring
more and faster network capacity to people worldwide through our ambition,
innovation, and technical expertise.
Our Networks Infrastructure (NI) business group includes IP, Optics and
Network Automation technologies and related services sold to our communication
service provider customers as well as adjacent markets including webscale
companies and enterprises. Our comprehensive solutions enable our customers to
build and operate automated, secure, and high-performance networks at massive
scale - helping to interconnect people and things from any broadband access
modality to - and among - edge clouds, central clouds, the Internet, and other
services and data centers.
As MEA Optics team as part of the Customer Engineering organization in the
Network Infrastructure Business Center, we introduce the latest network
technologies to our customers. This is done in the form of lab/field testing,
demos, workshops, dry run, proof of concept sessions and network integration
services.
What you will learn and contribute to Your skills and experience
Working as team member to develop, design and implement technical support
systems or to complete specialty functions; The Technical Project Manager
(TPM) supports end to end technical delivery management of NI (Network
infrastructure) integration/deployment projects/activities, from offer
preparation through deployment activities up to customer acceptance. TPM is
responsible for high quality and on-time delivery of all technical
deliverables of the Customer Project. TPM serves as key point of contact
representing Customer Engineering to the customer and internal groups.
Supports all technical aspects of the project and delivers high customer
satisfaction of NI products and solutions. TPM works closely with all
technical resources (Pre-Sales, Network Designer, Consulting engineers and
Integration/implementation engineers) for technical deliverables. Must manage
the details of overall deployment project schedules, quality, and
deliverables. High project management skills and technical aptitude required.
Involves extensive interaction with Pre-Sales, TAC/ TEC/Support Organization,
Project/Program Management, Product Line Managers, R&D, Services, and other
members of cross-functional teams focused on the support and delivery of
customer programs. High interaction across business groups and delivery co-
ordination with Global Services/other BGs.

Are you passionate about solving problems?
As part of our team, you will:
* Serves as a member of the NI Customer Engineering TPM team, assigned to customer NI projects as required for on-time, quality delivery of technical deployment projects.
* Supports end to end delivery management of integration/deployment technical deliverables for NI Customer Engineering. Owns communication, scheduling, resource management, change management, risk mitigation, escalations, and all other areas of integration/deployment technical delivery.
* Identifies the Company's internal owners of customer's service and/or quality issues.
* Builds, leads and facilitates teams to address quality issues.
* Facilitates development and deployment of corrective actions to address customer's issues.
* Drives customer issues with company product, architected solution and or service quality to resolution by tracking, reporting and escalating. Communicates solutions, identifies solution components and owner action item commitments and sets resolution timelines.
* Proper and regular communication during customer Escalation and crisis management
* Identifies roadblocks to customer satisfaction and quality issue resolution. Reports roadblocks to Program Management and the resolution team members.
* Work to optimize the technical solution and identify change orders/up-scopes through change management process.
* Provides overviews of current customer service issues and status of resolution to upper management/stakeholders on short notice - Accountable for timely and accurate communication on all aspects of the technical deployment project.
* Validates the workload involved and expertise needed related to technical tasks. Ensures resource management related to technical tasks regarding allocation, induction, release and expertise needed.
* Prepares/Contributing and Supporting the PM to provide a comprehensive deployment status report for project stakeholders on a regular (weekly) schedule.
Your skills and experience
You have:
* A Bachelor's in Engineering or Computer Science (Electrical or Computer Engineering preferred) and ‎10+ years of network integration, technical support with optical network technologies.
* Technical knowledge/expertise in the following:
* Fiber Types (multimode and single-mode (Dispersion Unshifted, Dispersion Shifted and Non Zero Dispersion Shifted)) and Signal Impairments in Fiber (Loss, Dispersion and Mixing)
* Modulation / Demodulation (OOK, PSK and QAM)
* Signal Structures and Hierarchies (Ethernet, Fiber Channel, SONET, SDH and OTN)
* Fixed/Reconfigurable/Tunable/Colourless, Directionless & Contention less OADMs, In-line Optical Amplifiers, Pre- and Post-Amplifier nodal configurations, dimensioning and optimization.
* OTN, DWDM and SDH networks reliability and resiliency analysis, planning and design ( O-SNCP,E-SNCP, ‎1+‎1 OCh/OMSP) protection based schemes, Electrical GMPLS + Optical GMPLS restoration based schemes).

It would be nice if you also had:
* Technical khowledge/experience in the following:
* DWDM (1626LM, 1696MS) and SDH (1660SM, 1662SMC, 1646SMC, 1678MCC)

What we offer
Nokia offers flexible and hybrid working schemes, continuous learning
opportunities, well-being programs to support you mentally and physically,
opportunities to join and get supported by employee resource groups, mentoring
programs and highly diverse teams with an inclusive culture where people
thrive and are empowered.
* Office at a central location
* on job training
* Frequent team events
Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion
& equality:
* One of the World's Most Ethical Companies by Ethisphere
* Gender-Equality Index by Bloomberg
* Workplace Pride Global Benchmark
* LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or
ethnic origin, religion, gender, sexual orientation, gender identity or
expression, age, marital status, disability, protected veteran status or other
characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of
respect.

Join us and be part of a company where you will feel included and empowered to
succeed.