Fulfillment Associate

Fulfillment Associate
Role Purpose:

The Fulfillment Associate is responsible of supporting with process
guidance on the day-to-day execution of company 's E-Commerce Operations,
which includes Picking, Marshalling, Dispatching activities. When if needed
the role holder can plug in and play and support on operation activates,

Role Details - Key Responsibilities and Accountabilities:

• Support the day-to-day e-commerce fulfilment operations


• Ensure process guidance and know how transfer


• Support process defining on picking, dispatch and last mile teams to ensure all activities are performed effectively and seamlessly.


• Support 3P'L delivery service providers.


• Monitor the production KPI's, picking rate, and work towards continuously improving it.


• Contribute to the internal communication of the company strategy and objectives.


• Understand, evaluate and problem solve for logistics, operations and other system process hurdles.


• Anticipate the capacity requirements (materials, assets, human) and plan fulfillment activities accordingly.


• Support customer service function with in the store.


• Ensure measures are taken to load goods on-time as per schedule defined by last mile department.


• Ensure adequate actions taken to maintain the cold chain of goods inside the operation and proper segregation of goods in delivery crate.


• Ensure accuracy of the delivery quantities with implementation of QC audit as per defined control by loss prevention.
  Human Capital Responsibilities


• Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work.


• Apply and follow MAFR's Human Capital corporate policies and relevant procedures and instructions.


• Provide feedback to colleagues, when required.
  Financial Responsibilities


• Monitor allocated budget to ensure compliance and take corrective measures when necessary.


• Provide inputs on the development of annual budget.


• Develop necessary measures towards continuous reduction of the operational cost.


• Provide inputs while developing MAF Retail's corporate policies and relevant procedures, and monitor the implementation.

Qualification, Experience & Skills:

Minimum Qualifications/education
* Bachelor's degree in E- Commerce or Business Administration
Minimum experience
* ‎2 - ‎5 years of professional work experience working in logistics and supply chain
* E-commerce Fulfillment and Last Mile Experience
* Commercial knowledge is preferred
Skills
* Working knowledge of automated distribution and warehouse systems preferred.
* Problem-solving skills and detailed oriented.
* Analytical skills, trouble-shooting skills; planning and organizational skills
* Excellent interpersonal skills, driving results in cross-functional team setting
* Target focused (setting, tracking progress & department support as needed)
* Operational agility and nimbleness to adapt to changing retail environment
* Proven ability to automate processes and create efficiencies
* Proficient computer skills - MS Office, SAP, Salesforce, advanced Excel skills
* Communication and Interpersonal skills
Preferred Languages
* English (Full professional proficiency - Required)
* Arabic (Professional efficiency - Advantage) Language of the country where applicable