Human Skills Facilitator

Majid Al Futtaim invites you to join us in our quest to create great moments
for everyone, everyday! We are the leading shopping mall, residential
communities, retail and leisure pioneer across the Middle East, Africa and
Asia, serving over ‎560 million visitors a year. For the past two decades, we
have shaped the consumer landscape across the region, transforming the way
people shop, live and play, while maintaining a strong sustainability track
record and the largest mall in the world to attain LEED Gold EBOM
Certification. We have over ‎40,000 team members in ‎15 international markets
representing over ‎100 nationalities - all keeping the customer at the heart of
everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid
Al Futtaim is the destination for you.
Role Purpose:

Majid Al Futtaim is building a state-of-the-art group wide Learning and
Development function to support the growth of our MAFers and the growth of our
businesses.

Accordingly, we are looking for a creative, highly skilled human skills and
general management skills facilitator to become a member of the learning and
development team and deliver high quality learning interventions for
participants from across the Group.

The candidate will join a small but growing team that is spearheading the
learning and development transformation across Majid Al Futtaim. He/she will
be at the forefront of enhancing our MAFers skills, in line with the
leadership model, and the culture of Majid Al Futtaim.

The role of facilitator is responsible for developing the competence of MAF
employees by participating in the design, delivery and evaluation of L&D
interventions.

• Responsible for delivering learning sessions (Human Skills, General Management Skills).


• Assessing the effectiveness of learning interventions through testing, review of audit results as well as participants' feedback.


• Update the learning material periodically (participant hand out, facilitator's manual, pre-assessment, post-assessment & course material PPT).


• Work closely with all OPCOs to enhance and improve the learning process as we want to reach to the target of being the pioneers in MAF in the learning experience quality.


• Provide Weekly/Monthly reports.


• Build learning content in collaboration with subject matter experts and the L&D learning lab.

Role Details - Key Responsibilities and Accountabilities:

Definition of Success

Meet the agreed quality for learning delivery (course rating, faculty rating,
NPS). Stakeholder's feedback on impact of learning intervention.

Skills

• Excellent facilitation and presentation skills.


• Very good communication skills.


• Logical sequenced thinking.


• PowerPoint presentation & MS office Skills.


• Advanced Research Skills.


• Enthusiasm for Learning.


• Organizational Skills.

Personal Characteristics and Required Background:

Personal characteristics
* Strong conceptual, analytical and problem-solving.
* Strong interpersonal and influencing skills.
* Adaptability.
* Integrity, judgement and professionalism.
* Ability to assess.
* Strong empathy towards the learners.

Minimum experience

• Possess ‎4-‎5 years of experience in a similar role.

Minimum Qualifications/education

• Bachelor's degree.


• PCT is preferred.