NOC Front Office Specialist.Network Management - ( 230001K5
)
Description
Job Purpose
1- 24 x 7 Surveillance across IT & Technical networks. 2- Detect
faults/outages and follow up till restoration as per agreed SLA. 3- Open
Trouble Tickets for all fired alarms/events on concerned Teams via HPSM. 4-
Escalate Incidents as per agreed incident procedure document and generate IR
reports. 5- Shift Handover implemented properly.
Report To Position Name
IT NOC Surveillance 1. 24 x 7 monitoring of all IT network services (DB,
Servers, IN billing and charging, Infrastructure, Applications, Contact
Centre, Middle-ware, Siebel, …). 2. on time detection of faults and follow up
till restoration. 3. Create Trouble Tickets and update according to the agreed
SLAs. 4. Shift plan & Shift handover implementation. 5. Supervise the service
during CR implementation and verify the service status after implementation.
6. Data collection, Network performance monitoring 24/7. 7. Generate incident
reports according to predefined incident severity and escalate to the top
management when required according to approved updated escalation matrix
during the incident with various means notifications (SMS, mail,...)
Qualifications
QUALIFICATIONS_ESSENTIAL
- Ability to work 24/7 - shift base - Ability to work under pressure - Arabic
& English ( spoken & written) - Graduated within Telecommunication or Computer
Engineering - Computer knowledge: Windows, Word, Excel, Power Point,
Outlook... - Capable to handle multi Tasks
QUALIFICATIONS_DESIRABLE
- Very good communication skills. - Very good presentation skills. -
Programming skills. - ITIL foundation
EXPERIENCE_ESSENTIAL
- Support the Change Management process by controlling final execution of all
Planned Works for all network and services to minimize service disruption. -
Broad knowledge within mobile communications, IN billing & charging, IT
systems,.... - Experience in a Network Operations or IT service desk
environment.
EXPERIENCE_DESIRABLE
* Good understanding of IT technologies.
CERTIFICATIONS_ESSENTIAL
- ITIL Foundation - CCNA - Mobile Network Package (2G/3G/4G/5G)
Job : Specialist
Organization : Etisalat-Misr
Entry Level
Job Posting : 18/Sep/2023, 3:07:04 AM
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