As the world's largest family of luxury hotels, we all take great pride in
being genuine ambassadors of the InterContinental® brand. Shaped by decades of
international know-how and local insights, our passion for luxury travel spans
cultures and customs. Inspiring us to create warm and sophisticated
experiences for those seeking a richer perspective on the world. Each of our
hotels cultivates a distinctive style and ambience where we embrace every
opportunity to give our guests a personal and enriching experience. If you
would like to embrace a wider world of experiences and opportunities, we would
like to welcome you to the world's most international luxury hotel brand. WHAT
IS the job?
* Reports directly to the chief operator.
* Answering the telephone calls before the fourth ring
* Transferring the incoming calls to the appropriate
Departments.
* Transferring the telephone calls to the guest rooms after checking the guest name.
* making conference calls when needed.
* handling all guest requests calls.
* Helping guest to make long distance calls.
* Making the new membership of loyalty program
* Handling all incoming and outgoing calls
* Sending all guest needs and requirements using the quality management system.
* Handling all external and internal calls to help outside and inside guests and colleagues.
* Solving all problems that faces the guest during
Their stays
* sticking to the standards of the IHG
* attending the new cross training to be aware of the new standard.
* stick to cleanliness and hygiene.
* informing the supervisor of all problems that face the telephone operator to help him in solving his shift problems to be always updating shift by shift.
Your day-to-day
* recording the wake up calls form and inform the shift leader and SUPERVISOR.
* RECORDING ON the traffic sheet all business calls that were TAKEN.
* follow the shift new briefing to avoid mistakes during the shift
* write the bulletin board (that contains all the events and VIP arrivals and ALL DAILY INFORMATION.
* Sending QMS guest requests to THE CONCERNED DEPARTMENT.
* sending QMS orders to all departments (Engineering, HK, MINI bar .etc)
* Answering the telephone calls before the fourth ring.
* What we need from you
* Look smart - wear your uniform with pride
* Great communication skills
* Complies with hotels health, safety and hygiene policy
* Supervises cleanliness of work area
* Supervises and attends to all guests queries, and requests promptly
* Performs related duties and special projects as assigned
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