Majid Al Futtaim Retail invites you to join us in our quest to create great
moments for everyone, everyday! We are the leading shopping mall, residential
communities, retail and leisure pioneer across the Middle East, Africa and
Asia, serving over 560 million visitors a year. For the past two decades, we
have shaped the consumer landscape across the region, transforming the way
people shop, live and play, while maintaining a strong sustainability track
record and the largest mall in the world to attain LEED Gold EBOM
Certification. We have over 40,000 team members in 15 international markets
representing over 100 nationalities - all keeping the customer at the heart of
everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid
Al Futtaim is the destination for you.
Role Purpose:
The Quality Manager is responsible for implementing the set standards and
guidelines for quality and safety of MAF Retail's Private Label products. The
role holder is also responsible for proper execution of the full Private Label
Quality Process (Technical Files validation, label artwork validation,
Customer complaints handling, product's Recalls and Supplier's approval
Audits) to ensure Private Label Quality and Safety and Compliance with legal
requirements.
Role Details - Key Responsibilities and Accountabilities:
Strategy and Planning
* Implement the Private Label quality and sustainability strategy and procedures for MAF Retail in their section
* Ensure compliance of the Private Label products with the regulation and standards in line with high quality standards and guidelines
* Follow up with the commercial team for the Private Label development plan and new launching projects in a timely manner
New Product development
* Following the product development process to ensure delivering of Private Label product as per development plan
* Organize technical processes, collecting and processing information to meet the development schedule
* Participate in the Supplier selection committee in the new product development projects
* Validate the technical specifications along with supportive technical documents of selected products and its compliance with applicable regulation
* Organize for the supplier approval audit in order to approve the manufacturing sites
* Organize the product/recipe validation through panels and lab analysis control
* Validate all packaging information, Label artwork & print proof to ensure its compliance with applicable regulation and standards
* Validate 1st batch production for the new launched products
Quality Follow up & Products control
* Ensure compliance of all the existing Private Label products with the local regulation & following any updates
* Managing supplier database and maintaining products files up to date
* Prepare lab analysis control plan & sampling plan for existing Private Label products
* Plan for supplier approval audit plan and validate audits action plan for the existing Private Label suppliers
* Validate any lab non-conformity raised by the labs before sending it to suppliers and validate action plan provided by suppliers
* Monitor consumer complaints by prioritizing and drawing plans for emergency action and consumer oriented
* Participate in the withdrawal and recall committee and follow up on the action plans
* Participate with technical consultants as a potential support for the evolution of quality product positioning
Communication and Reporting
* Coordinate the reporting and communication flow at all levels externally with the supplier, authorities, service providers & internally with the other teams to guarantee the professional image of the company
* Collaborate with the commercial team to prepare the Private Label development action plan and ensure timely completion
* Follow up & remain updated on regulation changes & updates
* Prepare the monthly reports regarding the quality activities
Human Capital Responsibilities
* Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work
* Apply and follow MAF Retail's Human Capital corporate policies and relevant procedures and instructions
* Provide training and feedback to direct reportees when required
Personal Characteristics and Required Background:
Minimum Qualifications/education
* Bachelor's Degree in Quality Management or a related field.
Minimum experience
* 3 to 5 years of experience in a similar role
* 2 years in Retail
Skills
* Strong business communication and presentation skills
* English (Full professional proficiency - Required)
Majid Al Futtaim follows a holistic sustainability strategy ( Dare Today,
Change Tomorrow ), that's focused on transforming the lives of the
communities we serve, rethinking our use of resources to make a net positive
impact, and empowering our people to unleash their full potential.
Majid Al Futtaim is the first Middle Eastern company to commit to becoming Net
Positive in Carbon and Water by 2040.
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