Guest Experience Supervisor

Job Number ‎23033452
Job Category Rooms & Guest Services Operations
Location Courtyard Kuwait City, Al Shuhada Street, Kuwait City, Kuwait,
Kuwait VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Respond to any questions from guests, and follow up with guests to ensure
their requests have been met to their satisfaction. Take and confirm
reservations and cancellations. Supply guests with information regarding
property amenities, services, room features, and local areas of interest and
activities. Respond to guest requests for special arrangements or services
(e.g., spa services, transportation, religious services, babysitting,
financial services, business center services, interpretation services,
reservations, dry cleaning, entertainment/sporting events, shopping) by making
arrangements or identifying appropriate providers. Contact appropriate
individual or department as necessary to resolve guest requests. Collaborate
with management to develop and carry-out ideas and procedures, and set goals
to continuously improve department performance. Assign and ensure work tasks
are completed on time and that they meet appropriate quality standards. Follow
all company policies and procedures; ensure uniform and personal appearance
are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. Welcome and acknowledge all guests according to company
standards; anticipate and address guests' service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team
to reach common goals; listen and respond appropriately to the concerns of
other employees. Ensure adherence to quality expectations and standards;
identify, recommend, develop, and implement new ways to increase
organizational efficiency, productivity, quality, safety, and/or cost-savings.
Move, lift, carry, push, pull, and place objects weighing less than or equal
to ‎10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
With more than ‎330 managed locations in more than ‎20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard, you'll ensure guests have a smooth, productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.