Assessment Centre - Client Advisor - Kuwait

INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury
experiences in the Middle East. The Group, in its endeavour to excel as a
hybrid retailer, has reinforced its distribution and marketing services with a
portfolio of eight owned brands and over ‎300 international brands in the
luxury, beauty, fashion, and art de vivre categories. More recently, the Group
expanded its expertise into new categories of luxury watches, jewellery, and
eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it
constantly reinventing itself or focusing on innovation to provide luxury
experiences at over ‎750+ experiential retail stores, online and through mobile
apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for ‎14,000 skilled and talented professionals
across seven countries, whose cohesive efforts have resulted in the Group
being ranked third in the Middle East and first in Saudi Arabia as a Great
Place to Work.

To keep the innovation journey going, the Group has set up "The Greenhouse",
which is not just an innovation hub, but also an incubator space and
accelerator for start-ups and small businesses in the region and
internationally. This is just one of the several initiatives taken by the
Group to reinvent itself, catalysed by forward thinking and future-proofing.
The Group has also been embedding sustainability at the core of its business
strategy with a clear commitment towards people, partners and the planet, and
by being a member of the United Nations Global Compact Community and signatory
of the Women's Empowerment Principles.

What you will be doing
At Chalhoub we express the exceptional! As a Client Advisor you will be
responsible for achieving individual and collective sales targets while
delivering exceptional Guest Experience; and ensuring support in the
implementation of CRM, CX and other key customer and people initiatives in-
store.
* You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
* Drive client relationships within an omni-channel approach
* Provide pre-buying feedback on products
* Drive eNPS through people experience initiatives and culture
* Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
* Ensure click and collect are conducted within SLAs (Service-level agreement)
* Ensure customer data is properly captured in adherence to marketing team requirements
* Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
* Support with in-store marketing events and activations
* Keep abreast of all brand social media activities and campaigns
* Drive sell-throughs within the store
* Support in-store CX initiatives
* Provide input to what's working well/what's not working well within the store

What you'll need to succeed
* Strong English communication skills
* Complete the mandatory EasyRecrue video application stage
* Currently based in Kuwait

What we can offer you
With us, you will turn your aspirations into reality. We will help shape your
journey through enriching experiences, learning and development opportunities
and exposure to different assignments within your role or through internal
mobility. Our Group offers diverse career paths for those who are
extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive
benefits package which includes health care, child education contribution,
remote and flexible working policies as well as exclusive employee discounts.
To view all our perks and benefits, click here.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and
Perspectives to truly Inspire, Exhilarate and Delight our customers. At
Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We
ensure equal opportunity for all our applicants without regard to gender, age,
race, religion, national origin or disability status.