Job Description
Job Purpose:
To supervise the proper implementation of service quality standards and
policies on the Bank 's activities and reporting and resolving any service
related problems quickly and completely.
Operational Duties:
- Monitoring application and practices of service quality standards day to day Bank transactions.
- Implement auditing and testing of service quality standards, policy and guidelines.
- Implement periodic reports to communicate service quality issues/problems and quality activities.
- Assist in the preventive actions appropriate for quality issues.
- Maintaining the Bank service quality records, files and documentation.
- Monitoring on daily basis work performed to identify any variances related to service quality standards.
- Perform periodic testing of service quality standards to identify quality gaps.
- Ensure the Bank service quality manuals are up to date.
- Assist in the periodic examination of the Bank service quality standards.
Skills
Key Behavioral Competencies:
* Communication.
* Organizational & Environmental Awareness.
* Initiative.
* Planning and Organizing.
Professional Qualification:
* Certification in ISO or Total Quality Management is preferred.
Education
Business Administration/ Quality Management
Easy Apply