Team Lead Account Management

When you think of food delivery in the MENA region, we'd be pretty surprised
if talabat didn't pop into your mind first! Since delivering our first order
in Kuwait in ‎2004, we've grown quite a lot over the past ‎17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other
products per year, to our customers in nine countries throughout the region
with more than ‎3,000+ employees! Our food delivery business works with over
‎27,000 brands and almost ‎50,000 branches, while our q-commerce concept,
talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,
Kuwait, Oman Qatar, and the UAE in ‎30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our
customers, our partners, our people, our riders, and the communities in which
we operate. Our #techforgood program allows our customers a safe and
convenient way to contribute to important causes in their community through
donating to local and international charities directly on talabat with a focus
on food insecurity in the region. Since its inception in ‎2020, we have
facilitated the donation of well over ‎1 million meals to those in need, as
well as donated over $‎1.5 million to charity with the help of our partners and
customers. talabat is part of Delivery Hero, the global leader in online food
delivery and q-commerce.
Role Summary
Responsible for developing the business by leading the team of account
managers, through our partners and maintaining long-term relationships with
them.
Responsible of Team members' training, Department & Team Members' targets are
Met, Team's and the company's culture is adhered.
What's On Your Plate?
* Participates in the development of area strategic plans, goals, and objectives, ensuring alignment with those of the region, division, and company.
* Implements location-specific and area quality goals and action plans in order to achieve quality standards.
* Provides informal feedback on an ongoing basis and formal feedback in the monthly/annual performance evaluation process to identify and develop talent.
* Creating an inspiring team environment with an open communication culture
* Setting clear team goals
* Delegating tasks and setting deadlines for your internal team
* Maintain a continuous business relationship with partners by conducting business reviews with accounts and identifying business opportunities and business relationships which result in the achievement of increased revenue, profitability, and market share
* Provide excellent service and support in order to build strong relationships and resolve operational issues between partners and the company
Lead the team of account managers to:
* Ensure all account managers in the team are meeting their targets and the company's KPIs
* Managing Partners expectation with a smooth communication streamline and SLA
* Optimize the partner's content (MOA, delivery time) and Menus
* Commission rate renegotiation: -Building new commercial relationships by renewing the existing contacts by renegotiating the offer
* Advertisement sales: Acquiring pictures from brand menus, branding Talabat stickers at the client, banners, and newsletters
* Convince partners for strong promotions and offers
* Coordinate with the partners, if active on the Talabat application, check and resolve the issues, such as -shutdown or stopped delivery
* Maintain accurate records of all sales and prospecting activities including:
* Closed sales
* Follow-up activities
* Sales expense report
* Increased sales report after placing promotion, voucher and coupons
* Partner analysis sheet
* Account management report
What Did We Order?
* Bachelor's Degree within Business Administration or any other related field
* ‎4-‎6 years' experience within Sales
* A minimum of two years experience in a manager position while leading a team
* Comfortable working in a challenging and dynamic environment
* Leadership Skills
* Negotiation Skills
* Problem Solving Skills
* Decision Making Skills
* Ability to meet deadlines and be flexible in working
* Fluent in both languages Arabic and English
* Communication skills (Written and Verbal)
* Excel Skills
* Preferable software experience: Salesforce, CRM, Google sheets, MIDAS