Kuwaiti Nationals Only

؜ - ؜مدينة الكويت ؜ -

تفاصيل الوظيفة

Provide user support and customer service on DDI-supported computer
applications and platforms. Troubleshoot problems and advise on the
appropriate action


Responsibilities



  • Provide first level of support to DDI users (Internally and Externally)

  • Ensure end user satisfaction through the services of the Help Desk team

  • Respond to requests for technical assistance in person, via phone or electronically using the Helpdesk systems

  • Log all help desk requests and follow standard help desk procedures

  • Troubleshoot and redirect issues to correct resource person for resolving critical or complicated issues

  • Identify and escalate situations that require urgent attention

  • Keep up to date on changes concerning system application, upgrades etc.

  • Diagnose and resolve technical hardware and software issues with appropriate monitoring mechanisms

  • Advise user on appropriate action when resolving requests

  • Monitoring and supporting IT business/technical services

  • Inventory and stock control of hardware and peripherals

  • Create manuals and guides to insure an efficient operation

  • Any other relevant duties as assigned by the direct supervisor


Required Skills and Expertise:



  • Relevant experience is a plus

  • Working knowledge of fundamental operations of relevant software, hardware and other equipment

  • Knowledge of relevant call tracking applications

  • Knowledge and experience of customer service practices

ملخص الوظيفة

  • المُعلن : Dasman Diabetes Institute
  • تاريخ الإعلان : 09/09/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : مدينة الكويت
  • الراتب : -
  • الهاتف : -

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