Call Center Agent

؜ - ؜مدينة الكويت ؜ -
موقع المُعلن

تفاصيل الوظيفة

Job Description



  • Answer all inbound calls from clients and other external/ internal parties within Corporate Office and Business Units in an efficient and professional manner.

  • Schedule different types of appointments for clients and other external/ internal parties, depending on their needs and provide advice to clients who requires assistance as needed.

  • Assist clients over the phone with requests such as appointment information, rescheduling an existing appointment.

  • Refer clients' complaints to the concerned department to ensure complaints are resolved in a timely manner within the stipulated timeline with high efficiency and effectiveness, in order to maintain customer satisfaction.

  • Prepare periodic reports of all complaints to be submitted to the Customer Service Manager in order to record, track and recognize customer's complaint trends and keep a detailed record of this information in order to minimize recorded issues in future.

  • Update the call centre filing system with all customer's complaints on timely basis to ensure a fast retrieval of information as and when required.

  • Develop, maintain and update clients' files with their latest information in terms of address, telephone number, company name, etc.

  • Perform other duties related to the job as assigned by the Direct Manager.


Skills


Proficient in English & Arabic.


Job Details


Job Location
Al Kuwait, Kuwait
Job Role
Customer Service and Call Center


Preferred Candidate


Career Level
Mid Career
Years of Experience
Min: ‎3
Degree
Diploma

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ملخص الوظيفة

  • المُعلن : Dhaman Kuwait
  • تاريخ الإعلان : 11/08/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : مدينة الكويت
  • الراتب : -
  • الهاتف : -

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Language: English