eCommerce Operations Associate

Who we are
We are a leading partner for luxury across the Middle East. With more than ‎600
stores, ‎300 brands and over ‎65 years of experience in the region, we have
become a major player in the beauty, fashion and gift sectors, by offering
service excellence to our partners and delighting all our customers. We are
moving fast from a traditional distributor and retailer for luxury in the
Middle East, to a hybrid retailer bringing luxury experiences to the
fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class
team. From physical retail through to supply chain and customer loyalty, we
aim to use technology and data to continuously improve every aspect of our
operations. We are looking for top talent to join us on this journey of
exploring new horizons together.
What you'll be doing
Our Omni-Channel Operative ensures the operations of our e-Commerce team are
organized and function properly. You will be able to identify problem areas
and understand what it takes to streamline processes. You will be detail
oriented along with an ability to collaborate with different teams which is
crucial in a fast-paced ecommerce environment.
Job Responsibilities
Analyzing orders from our e-commerce partners and coordinating with our
warehouse, supply chain teams, and channel management to ensure fulfillment
metric benchmarks are being met
Assist in auditing payment invoices to identify and minimize chargebacks,
fees, returns, and other roadblocks affecting profitability
You will be responsible for confirming and tracking customer registrations,
setting up accounts, order management, and working directly with our
customers.
Help organize process creation for better reporting for ecommerce returns and
shipping-related fees
Must demonstrate basic knowledge of eCommerce platforms, CRM systems, and
account hierarchy.
Assist the e-commerce team with daily tasks related to shipping, e-commerce
metrics, and other administrative responsibilities
Assist in maintaining reporting that helps drive our e-commerce decision
making
Collaborate in a team environment and be able to give and receive feedback
with a positive attitude
Keep up to date with market trend and industry practices
Be a great communicator and be willing to see tasks through from start to
finish
Your Profile
Bachelor’s Degree in marketing or related field; Master’s Degree is preferable
‎1-‎2 years’ experience working with e-commerce channels or related
administrative responsibilities e-Commerce sales experience in Sales/Business
Development Excellent communication, written, and interpersonal skills
Detailed oriented, with excellent organizational skills Ability to manage
accounts independently Strong presentation skills Ability to prioritize and
multitask

What we can offer you
With us, you will turn your aspirations into reality. We will help shape your
journey through enriching experiences, learning and development opportunities
and exposure to different assignments within your role or through internal
mobility. Our Group offers diverse career paths for those who are
extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive
benefits package which includes health care, child education contribution,
remote and flexible working policies as well as exclusive employee discounts.
To view all our perks and benefits, click here.