Executive, B2B Support Monitoring/FASTtelco Subsidiary of Ooredoo Kuwait

؜ - ؜مدينة الكويت ؜ -

تفاصيل الوظيفة

Available Opportunities
VAC9236 - Executive, B2B Support Monitoring/FASTtelco Subsidiary of Ooredoo
Kuwait

Field:
Business & Consumer Sales
Contract Type:
Full Time - Permanent
Location:
Kuwait - Kuwait City
Closing date:
‎31-Jan-‎2024
the Company:


FASTtelco Subsidiary of Ooredoo Kuwait
Role Purpose:




  • Update and monitor customer data to Network monitoring tools
    Key Accountabilities & Responsibilities:




  • Provide the customers with the required access to monitor their services.



  • Modify existing customers' links if any change happen.

  • Remove cancelled links from the monitoring tools.

  • Adding VIP customers to auto notification email in case any outage happen in their links.

  • Ensure to get the update in timely basis and share it with the team.

  • Monitor backbone links, network equipment, international circuits and VIP customers.

  • Open a ticket for any alert received and assign it to the concerned department.

  • Ensure that all records updated with any changes happen.

  • Notify corporate customers in advance by email for any urgent or scheduled activity.

  • Keep the customer updated for any changes may happen on the notified activity.

  • Ensure to update the customers once the activity completed.

  • Log and maintain all records related to occurred incidents.

  • Log and maintain all records related to urgent and scheduled activities.

  • Provide the customer with the traffic utilization for any requested service.

  • Generate monthly report for VIP customers.

  • Generate service availability report upon customer request.

  • Identify and escalate situations requiring urgent attention to shift leader.

  • Escalate non-resolved cases to concerned departments as per Call Center procedures.


  • Ensure to take prompt action for delayed cases and requests.
    Qualifications/Requirements:




  • Diploma/ Bachelor degree in Computer Science, Information Technology or any related field.
    Other Information:




  • Ability to assess faults, priorities, respond and escalate accordingly.



  • Knowledge & experience of customer service practices & Call Center processes.

  • Collaborate and work well with others.

  • Self-motivated, enthusiastic, and able to handle multiple support cases.

  • Proficiency in both English and Arabic languages.

  • Fresh graduated or has ‎1 - ‎2 years' experience.

  • Basic understanding of network monitoring concepts and management tools.
    Note: you will be required to attach the following:


‎1. Resume / cv

ملخص الوظيفة

  • المُعلن : -
  • تاريخ الإعلان : 14/12/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : مدينة الكويت
  • الراتب : -
  • الهاتف : -

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