Customers •Greet and welcome customers in a professional and friendly manner.
•Listen to customer concerns and inquiries, ensuring a thorough understanding
of their vehicle's issues. •Provide detailed information on service options,
pricing, and timelines to assist customers in making informed decisions.
2.Service Scheduling: •Schedule appointments for vehicle service, maintenance,
and repairs. •Coordinate with the service department to ensure timely
completion of work orders. •Communicate with customers to keep them informed
about the progress of their vehicles. 3 Technical Knowledge: •Possess a strong
understanding of Mercedes-Benz vehicles, including their features, maintenance
requirements, and repair procedures. •Collaborate with technicians to
accurately diagnose vehicle issues and recommend necessary repairs. •Explain
technical information to customers in an understandable manner.
4.Documentation and Record-Keeping: •Maintain accurate service records,
including customer information, service history, and vehicle details. •Prepare
invoices and explain charges to customers. •Process warranty claims and
paperwork efficiently. 5.Customer Satisfaction: •Ensure the highest level of
customer satisfaction by addressing any concerns or issues promptly and
professionally. •Follow up with customers after service to gather feedback and
address any additional needs. 6.Sales and Upselling: •Identify opportunities
to upsell additional services or products, such as maintenance packages,
accessories, or extended warranties. •Promote special promotions and service
packages to customers.
Education Degree
: Bachelor
Major
: Mechanical Engineering
Years of Experience
: 2 - 3 Years
Field of Experience
: Experience in relevant field for a luxury automotive brand
•Exceptional communication and interpersonal skills. •Strong technical
knowledge of Mercedes-Benz vehicles and their systems. •Proficient in computer
software and systems for scheduling and record-keeping. •Excellent problem-
solving and decision-making abilities. •Customer-focused with a commitment to
providing a superior customer experience. •Ability to work effectively in a
fast-paced, team-oriented environment. •Strong sales and negotiation skills.
•Detail-oriented and organized with a high level of accuracy. •Familiarity
with Mercedes-Benz warranty and service policies is a plus.
Gender
: Any
Age
: 21 - 35 Years
Preferred Language
: Arabic
Duty Shift / Timings
: One Shift / 8:00 - 5:00
Salary
: Attractive Salary
Other Benefits
: NA
Job Country
: Kuwait
Nationality
: Any
Career Level
: Mid-Career
SERVICE ADVISOR Looking for a full time service advisor and customer care representative for a garage in shuwaikh. Candidate must have computer knowledge, and should be able to talk both english and arabic. please send your cv and expected salary via whatsapp on 66534155 ,No calls please
Job Description ## **Acts as dealer 's service representative to the customer and customer's representative to the service shop** Vehicle/service customer reception Advise customers about necessary service for routine maintenance Prepare work order (job card) for needed repair, showing parts, ti…
#### **Job Requirements** * Saudi National is preferred * Bachelor Mechanical Engineer Degree or Equivalent Education * **Having the membership of SCE (Saudi Council of Engineer)** * Experience in same field 3 up to 5 Years * High Discipline and punctuality * Extensive Mechanical and E…
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and h…
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and h…
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and h…
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and h…
### **Job Information** Industry Automotive City Dubai State/Province Dubayy (Dubai) Country United Arab Emirates Zip/Postal Code 337-1500 ### **Job Description** * Receives & serves customers' following companies' & manufacturers' procedures in order to sustain a positive service experience to e…
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and h…
Long Description Job Summary The Service Advisor is responsible to provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and facilities the sales of new units in the long term. J…