Server Assistant/Busperson-1

At Four Seasons we consider life and work to be richer when we truly connect
with the people and the environment around us.
Our family members are masters at their crafts - a gardener can become an
artist, a manager a conductor, a chef an inventor. We look for employees who
share the Golden Rule: people who, by nature, believe in treating others as we
would have them treat us. We look for our people to characterize a shared
passion for excellence and to infuse that enthusiasm into everything they do.
About Four Seasons
Founded in ‎1960, Four Seasons continues to define the future of luxury
hospitality with extraordinary imagination, unwavering commitment to the
highest standards of quality, and the most genuine and customized service.
Currently operating ‎180 + Hotels and Private Residences in major city centers
and resort destination in ‎47 countries, and with many more projects in
development stage, Four Seasons consistently ranks among the world's best
hotels and most prestigious brands in reader polls, traveler reviews and
industry awards.
As the leader in branded residences since ‎1982, Four Seasons currently operate
‎38 residential properties around the world and ‎80% of the projects in our
pipeline contain a residential component.
Main Duties/Description:
* Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods.
* Communicate guest orders including any special needs or requests to the kitchen; coordinate food timings; check completed kitchen orders with the guest's original order; transport items to the guest table in a timely manner to ensure proper food quality.
* Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
* Breakdown, clean and set-up of tables, buffets, and food stations as well as the back-of-house areas.
* Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in Empact.
* Retrieve and stock all linen, china, silver, glassware and food and beverage items.
* Complete opening and closing side work as assigned and have all tables set according to standard.
* Provide unobtrusive and professional service. Serve an appetizer to guests while explaining the contents and preparations.
* Offer coffee, tea, bread and butter or serve any requested according to Four Seasons' standards. Change ashtrays and crumb tables.
* Carry trays properly and safely as well as break them down. Clear tables and reset them for specific number of persons.
* Provide quick and attentive assistance to any mishap in the restaurant.
* Breakdown any buffets or displays when needed and assist servers when needed. Report any accident immediately, no matter how minor, to a manager.
* Recognize and address potential intoxicated, disruptive or undesirable guests.
* Clean service area when needed.
* Light and refill outside heater with propane when needed.
* Sweep the outdoor seating space before/after a shift if needed.
* Work harmoniously and professionally with co-workers and supervisors.
* Ability to work closely with stewarding & culinary teams and Housekeeping.
* Ability to work with 3rd parties (i.e. staffing agencies, etc…).
* Plate, prepare food & beverage items and serve as indicated in the Standards Training Manual.
* Assist with Food & Beverage service throughout hotel, guest rooms, meal periods, special events etc.
* Assist colleagues within the department to complete other duties (i.e. food running, clearing, cleaning, mise-en-place, polishing equipment etc.).
* Operate tea/coffee making equipment at any time based on guest requests.
* Store supplies. Take an active role in implementing safety procedures and following up within the department.
* Respond properly in any hotel emergency or safety situation.
Preferred Job Requirements and Skills:
* At least ‎2 years' experience in the similar role in a five-star luxury hotel.
* Ability to work well under pressure.
* Be thorough and pay attention to detail.
* Excellent verbal communication skills in English and Arabic is a plus.
* Active listening skills.
The benefits offered by Four Seasons Hotel Kuwait include:
* Full board shared living accommodation in a high quality, well-resourced compound
* Complimentary nights at FS Hotels worldwide
* Regular social and sporting events
* Paid home leave tickets
* Transportation to and from work
* High speed WIFI in accommodation and buses
Work Authorization
Hotel will apply for the work authorization for the successful candidate
We look forward to receiving your application!