The Company:
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we
continue to move closer towards our vision to be among the top 20
telecommunications companies in the world .
We are a dynamic global telecommunications player operating in 17 countries
across the Middle East, North Africa (MENA) and Asia. We cover a population of
more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are
driving Ooredoo to be the number one choice for world-class communications
services in Kuwait. In the face of intensifying competition, increasingly
sophisticated technology and rising customer expectations, nothing is more
important to our success than our team - and it's a team that you can be part
of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role:
Enhancing the overall customer experience by understanding, mapping, and
optimizing customer journeys across various touchpoints. This role will work
closely with cross-functional teams, including marketing, sales, customer
care, digital, and product development, to identify pain points, improve
customer interactions, and drive customer satisfaction.
Key Responsibilties:
Define and lead customer journey processes and project management to improve and enhance customer interactions and journeys.
Qualifications:
Bachelor Degree
Master 's degree is a plus
Job specific technical Skills:
5+ years' experience in customer experience, specifically customer journey mapping and design, customer centric product development, design thinking / service design
1. Resume / cv
The Company Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world . We are a dynamic global telecommunications player operating in 17 countries across the Middle Ea…