Mansion Upkeep Manager

؜ - ؜مدينة الكويت ؜ -

تفاصيل الوظيفة

Company Description


Movenpick Hotel & Resort Al Bida'a Kuwait is situated on a stunning beach with
white sand merging into azure waters. Located just ‎15 minutes from Kuwait
International Airport and ten minutes from Kuwait's well-known shopping
district in Salmiya, our ‎5 star hotel has a location that suits both business
and leisure travellers alike. Shopping destinations, restaurants and a cinema
complex are also located nearby for those who would like to discover the city.


Job Description


Front Office Supervisor
First impressions are everything! As a Front Office Supervisor, you will take
care of the guests from the moment they arrive through to their departure by
ensuring they have a memorable experience with us.
Reliable and engaging. As a Front Office Supervisor, you will demonstrate the
essence of creating an exceptional guest journey. You are committed to taking
care of the guests from the moment they arrive through to their departure.
What you will be doing:



  • Greet, check-in, respond to requests and settle accounts while providing exceptional service.

  • Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.

  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
    Assists the Front Office Manager in controlling and maintaining records with
    regard to
    staffing overtime, vacations, and holidays days.
    ‎4. Reports all operation defects and guest related complaints / comments
    daily to the General
    Manager / Resident Manager in the absence of the Front Office Manager.
    ‎5. Ensures training and inter-departmental cross training is carried out
    efficiently within the department and reports all findings to the Front Office
    Manager.


Qualifications


Your experience and skills include:
* Service focused personality is essential; experience is required.
* Opera or a related system proficient
* Fluency in English; additional languages are a plus


Additional Information


What is in it for you:
* Employee benefit card offering discounted rates at Accor worldwide.
* Learning programs through our Academies.
* Opportunity to develop your talent and grow within your property and across the world!
* Ability to make a difference through our Corporate Social Responsibility activities, like Planet ‎21.
* All Heartist Program with exclusive discount card dedicated to Accor employees offering discounted rates for hotel stays, dining, travel, shopping and lot more!
* Career opportunities across a network of international brands in more than ‎5100 hotels across ‎110 countries.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and
promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!


BELIMITLESS

ملخص الوظيفة

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