Spa Receptionist

At Four Seasons we consider life and work to be richer when we truly connect
with the people and the environment around us.
Our family members are masters at their crafts - a gardener can become an
artist, a manager a conductor, a chef an inventor. We look for employees who
share the Golden Rule: people who, by nature, believe in treating others as we
would have them treat us. We look for our people to characterize a shared
passion for excellence and to infuse that enthusiasm into everything they do.
About Four Seasons
Founded in ‎1960, Four Seasons continues to define the future of luxury
hospitality with extraordinary imagination, unwavering commitment to the
highest standards of quality, and the most genuine and customized service.
Currently operating ‎180 + Hotels and Private Residences in major city centers
and resort destination in ‎47 countries, and with many more projects in
development stage, Four Seasons consistently ranks among the world's best
hotels and most prestigious brands in reader polls, traveler reviews and
industry awards.
Main Duties/Description:
* Advising and educating guest of Spa treatment and produce options to suit their needs via telephone, email and in person.
* Verify the attendant staff is present.
* Ensure the reception area is kept neat, tidy and organized.
* Be knowledgeable about treatments, products, procedures, techniques, training sessions and equipment when selling to hotel and external guests alike.
* Reach upsell target as set forth separately.
* Welcome, assist and escort guests/clients as it pertains to the spa, fitness and other areas within the hotel (inclusive of outdoor pool).
* Read and update the daily log and communicate relevant information to the staff.
* Operate the computer, copier, Spa reservations system and credit card machines.
* Utilize the trace file, cashier sheets and handle the daily accounting.
* Process outgoing mail.
* Process all charges according to accounting policies.
* Set up and handle gift certificates.
* Requisition and stock office supplies for the desk.
* Copy and distribute materials.
* Provide assistance to guests and members about the retail merchandise.
* Follow proper payroll and key procedures.
* Utilize the telephones according to Four Seasons standards.
* Respond properly in any hotel emergency or safety situation.
Preferred Qualifications and Skills:
* Previous customer experience and ability to work effectively under pressure
* Excellent reading, writing and oral proficiency in the English & Arabic languages
* Proficient in computer, knowledge in MS Office is necessary
* Requires Multitasking, attention to detail and problem solving skills
* Excellent telephone manner and ability to communicate with customers
The benefits offered by Four Seasons Hotel Kuwait include:
* Full board shared living accommodation in a high quality, well-resourced compound
* Complimentary nights at FS Hotels worldwide
* Regular social and sporting events
* Paid home leave tickets
* Quality employee meals
* Free transportation to and from work
* Free Wi-Fi in accommodation and employee transportation buses
Work Authorization
Hotel will apply for the Kuwait work authorization for the successful
candidate.
We look forward to receive your application!