Client Development Manager - Kuwait

Company: Louis Vuitton Malletier
Country / Region : Koweit
City : Kuwait City
Business group: Mode & Maroquinerie
Contract type: CDI
Function: Retail/Magasin
Experience required: Minimum ‎3 ans
Reference No.: LVM21169
Date of publication: ‎2023.06.‎21
POSITION
Develops deep relations with High Networking Individuals (HNWI) in its city /
region of influence, attracting new high potential clientele & strengthen top
clients relations with our brand. Increases the share of the Exceptional Items
penetration in our business and accompanies the new launches in High End.
Works in collaboration with Store Managers, CRM and Merchandising team to: •
Ensure a deep qualitative knowledge of VICs & Potential VICs, compiling and
sharing relevant information. • Propose a personalized client action plan to
develop their bonds with the brand. • Coordinate and lead One to One &
Exceptional products' presentations. • Pamper our best clients and introduce
to them exceptional experiences program. • Ensure that clients travelling to
Paris, London, Geneva or Italy, have a personalized welcome in the foreign
stores and promote the Virtual Bridge program. • Develop the business
performed with our best clients from a commercial standpoint. • Create a
"friends bring friends" strategy. Acts as Louis Vuitton ambassador to attract
& create loyalty with high potential clientele to the brand: • Identifies and
animates a community of « Grands Vendeurs » (internal) et « Intermediary
business partners » (external) to recruit and develop potentiel clientele •
Develops client book among High Networking Individuals (HNWI), top executives
and royalties who don't necessary shop in the brand or in the region. •
Develops relations with social institutions that can allow us to be introduced
to potential clientele. • Works closely with Regional Client Development teams
to ensure a good knowledge of Kuwaiti Clientele, especially when travelling
within and out of the region. • Defines the target of potential clients to
work on and proposes an action plan medium term in order to create the
relation and accompany them across the brand. • Educates potential clientele
through brand discovery: Parisian stores, Asnieres visit, Fashion Shows, HE
events, Workshops and ateliers. • Organises private exceptional product
presentations to make the clientele discover the brand richness. • Develops
relations with luxury hotels, where regional clientele stays when travelling
for leisure or business in order to promote Hotel selling. • Structures,
manages & monitors all Home Viewing activity dedicated to clientele that do
not shop in regular stores • Drives Clienteling mindset in store, animates
clienteling workshops in partnership with the Field coach trainers. • Supports
in Clients OTO, coaches the team on selling and closing techniques for High
End product presentations. • Proposes qualitative clienteling targets &
follows up. • Sets up a recruitment rate target, same as exceptional product
sales (both driven by CDM interaction even if done at a store level). •
Develop qualitative Facebook profiles for top clientele. INTERNATIONAL AND
REGIONAL EVENTS • Contributes to the success of all international and regional
events dedicated to the high-end categories and the performance of Kuwaiti
customers by setting ambitious objectives for each store in the region. •
Collaborates with the ME Client Development and ME Merchandising teams to
promote all international and regional events dedicated to high-end
categories.

PROFILE
Strong network in Kuwait and Clienteling approach / mindset Ability to lead by
example and influence the team to elevate client experience and Clienteling at
store level Analytical skills to be able to extract key Clienteling data