IT Coordinator/System Admin

Qatar National Bank (QNB) Kuwait City, Kuwait
Posted ‎4 days ago Permanent See description
The incumbent will be supporting the Branch’s overall IT operations
and system administration in coordination with the Head office overall
direction and
Job Description
* Undertake the day to day operation of the mainframe/ mini-computer, in accordance with operating procedures and objectives.
* Ensure that activities comply with internal computer operations procedures.
* Assist with the implementation of changes to operations procedures, processes and hardware, ensuring the changes are implemented as required.
* Maintain a detailed knowledge of the relevant systems, and new systems as they are implemented.
* Provide support to users of the organization's software and hardware and recognize problems, researches and resolve them.
* Assist with installation and loading of hardware and software; logs PC maintenance calls.
* Responsible for all computer networks within the branch organization.
* Assist in the purchases all infrastructure equipment.
* Assist in the regulatory authority IT requirements.
* Ensure that network operates effectively and efficiently; liaise with contractors and suppliers ensuring that network is maintained.
* Monitor all aspects of system security based on bank security policy.
* Maintain the operational IT service to bank's desktops, provide a responsive first line support function to answer queries and resolve problems that arise.
* Log all support requests received on the database and update the log details with actions taken as appropriate.
* Resolve faults and respond to requests for advice and assistance, as appropriate.
* Analyse, specify and plan the day to day changes required for the technical infrastructure.
* Refer problems to second line support which cannot be resolved in a timely manner or are likely to exceed the appropriate service level criteria.
* Acquire and maintain current knowledge of relevant products and support policies in order to provide technically accurate solutions.
* Undertake the implementation and routine maintenance of the telecommunications systems within the division/ organization.
* Undertake the implementation and maintenance of PC and host based operational systems within the organization.
* Assist with the evaluation of the designs of new systems and their appropriateness or compatibility with other operational applications and or local regulatory requirement.
* Provide technical input in the implementation of new systems or with the enhancement of present systems, especially where changes to overnight processing or data interfaces are required.

Job Requirements
* University graduate in Computer Science or related degree
* Minimum ‎3 years' experience in systems operations/ data centre environments, preferable within banking platforms.
* MCSE certificate (preferred)
* Excellent oral and written communication skills (including report writing) in English; with Arabic, French or applicable local language highly desirable
* Problem shooting and resolution of wide variety of IT related issues.
* Strong coordination and execution skills.
* Training courses in operating systems, operational management, and data centre environments.
* Working knowledge of various IT hardware, applications, networking and related support and maintenance work.
* Able to influence various service providers and vendors to ensure seamless delivery of IT support.
* Strong analytical, problem solving, and decision-making skills.
* Project management skills.
Job ID QNB2558