Specialist, Data Control

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we
continue to move closer towards our vision to be among the top ‎20
telecommunications companies in the world by ‎2020.
We are a dynamic global telecommunications player operating in ‎17 countries
across the Middle East, North Africa (MENA) and Asia. We cover a population of
more than half a billion people and serve more than ‎68 million customers.
In Kuwait, we employ approximately ‎1,000 talented people, all of whom are
driving Ooredoo to be the number one choice for world-class communications
services in Kuwait. In the face of intensifying competition, increasingly
sophisticated technology and rising customer expectations, nothing is more
important to our success than our team - and it's a team that you can be part
of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role:

• Provide quality assurance on specific requirements.


• Single point of contact for all legal authorities request about Ooredoo Telecom customers.


• Serve Ooredoo Telecom on special tasks and project in order for Ooredoo Telecom to assure its quality.


• Fulfil major account and customers call detail requests.


• 
  

  Evaluate websites, block or unblock when needed.
  Key Responsibilties:
  

  
  


• 
  

  Providing answers to all the official requests from Ministries for information on Ooredoo Telecom. (Senior)

  
  


• Assist in providing answers to all the official requests from Ministries for information on Ooredoo Telecom. ( Executive)


• Assist in setting up a complete documentation and filing process to all requests and responses. ( Executive)


• Serve the ‎24 X ‎7 operation, regulated on a contact ability (call) basis.


• Assist in conducting all visits requested by MOI and MOJ on behalf of Ooredoo Telecom. (Senior)


• Assist in creating process to identify regulatory risks facing the business, and ensure those risks are actively managed by the responsible functions. (Senior)


• Protect all data gathered. Keep confidentiality of information about Ooredoo Telecom quality reports and external requests.


• Test Ooredoo Telecom services. Provide when needed the pros and cons on the services tested and advice on possible recommendations.


• Meet quality and performance KPI with supporting documents.


• Ensure that upper management is informed on all critical issues pertaining to the area responsible for.


• Provides reports, make standard reports and tailor make them where necessary.


• Fulfil major account and customers call detail requests.


• Evaluate websites, block or unblock when needed.Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.


• Other duties as directed by supervisor or other superiors.
  Qualifications:
  

‎2 Years Diploma in a business related discipline, or equivalent
Other Information:

• Required years of experience based on progression ladder


• Knowledge of the GSM networks and call flows


• Overall knowledge of the telecommunications field


• Good knowledge of MS Office applications like Excel, Word etc.


• Good command of both written and verbal Arabic and EnglishStrong Analytical skills


• Strong interpersonal communication skills
  Note: you will be required to attach the following:

‎1. Resume / cv