Service Advisor - Toyota & Lexus

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United A"rab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organisation to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day.

About the Position:
We are currently looking for technically competent & performance driven
Service Advisor to work with our Toyota & Lexus brands in Ajman. Service
Advisors are the first contact for customers in the Workshop; they are the
image builder for the Service Department and present a picture of faith and
confidence.

It is the responsibility of the Service Advisor to ensure the condition of the
vehicle is thoroughly checked and discrepancies noted and communicated to
customers. You will record any customer requests and ensure proper delivery of
the vehicle. You will clearly communicate to the customer the jobs carried
out. You will qualify and confirm customer complaints and provide advice about
vehicle repair, repair duration and warranty. You will ensure effective
personal and telephonic communication with customers regarding charges,
approvals and negotiations alongside achieving monthly financial targets set
for labour hours, parts and other sales.

About You:
The ideal candidates will have the following qualifications, skills and
experience:
* Diploma or Degree in Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering
* Minimum of ‎2 to ‎3 years' experience in the automotive industry or similar role.
* A broad based knowledge to service as a reliable consultant is absolutely essential for this role
* Able to provide up-to-date technical information in response to customer inquiries.
Ref-AN
We're here to provide excellent service but a little help from you can ensure
a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure
you can confidently demonstrate why this opportunity is right for you and
take the time to put together a well-crafted and personalised CV to further
boost your visibility. Our global Talent Acquisition team members are all
assigned to specific businesses to ensure that we make the best matches
between talent and opportunities. We not only consider the requisite
compatibility of skills and behaviours, but also how candidates align with our
Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves
available to you throughout the application process. We make every effort to
review and respond to every application.