IT Infrastructure Support Specialist

Job Description and Qualifications
POSITION SUMMARY

The incumbent will partner with Digital Infrastructure Services colleagues, in
region and globally, to facilitate operational support of the Air Products
enterprise computing environment, with specific responsibility for co-
ordination of support for Infrastructure services at the NEOM GHE, KSA
location.

Delegaton of work is from the incumbents supervisor/team lead, faciliatated
using Air Products standard Incident, Change & Problem Management System
(ServiceNow).

Responsibilities also include providing operational support and delivery for
Digital Infrastructure services to Air Products staff and contractors located
in NEOM GHE and, more broadly, as a part of a team supporting the location.
This will include co-ordination of support efforts by centrally located DT
support teams, as well as, local liaison with the user community.

PRINCIPAL DUTIES AND RESPONSBILITIES
* Provide incident response for Air Products Digital Infrastructure services, this includes, Standard PCs, printers, Plant Process Control PCs and Servers located at the site.
* Provide local co-ordination for issue remediation & deployments with other DIS teams located remotely. Primarily, but not restricted to PCs, network & wireless services.
* Provide local IT support, and maintain IT Standards including Safety for IT rooms within the incumbents of responsibility.
* Provide local IT support for voice services both fixed and mobile, including Tetra.
* Build Air Products standard desktops in the local staging centre, using the Global load process, should DIS opt to create a Deployment location.
* Provide information technology support for industrial control systems at Air Products Plants locally.
* Provide network hardware upgrades and installations for Maintain Viability work where Network Technical Support would not be performing this role.
* To understand the reliance and inter-dependence of business applications and infrastructure services in the region.
SKILLS
* Technically knoweldgeable and driven to learn new things.
* Must be highly motivated with good self-direction and initiative and work well in a remote team environment.
* Good interpersonal and communication skills and ability to work with all levels of people in the organization.
* Expected to work outside of normal business hours and weekends if required to provide technical support.
* Strong problem solving and customer service skills.
* Ability to assess and prioritise competing urgent issues.
* Flexibility to respond and adapt to new, different, or changing situations, requirements, or priorities.

EDUCATION AND EXPERIENCE
* Degree in Information Systems or Computer Science, specialized training, certification, or equivalent work experience
* Good written and spoken English language skills.
* Proven work experience in desktop support or other IT infrastructure areas.
* Good Knowledge of PC clients including:
* Operating Systems (Microsoft)Windows ‎7 / Windows ‎10 - Required
* Network Connectivity (TCP/IP, LAN/WAN) - Required
* Remote Connectivity/SSL/VPN
* Printing - Queue setup, NW troubleshooting, HP hardware knowledge Software distribution/SCCM - Basic knowledge required
* MS Office Products, including Office/O365
* Microsoft SCEP/Windows Firewall
* Virtual desktop infrastructure and/or Citrix
* Other desirable skills/knowledge:
* Familiarity with Industrial Control System (ICS).
* Knowledge of other IT infrastructure tools and services such as networks, servers, security and voice.
* Ability to work with strategic vendors, outside support/service providers and 3rd party vendors.
* Good understanding of ITIL processes used by Air Products (Incident, Change, Problem, etc.)
Req No.
38225BR
Employment Status
Fixed Term (agency) - Full Time
Organization
Corporate
Business Sector / Division
Digital Technology
Region
Middle East, Egypt, Turkey (MEET)
Country
Saudi Arabia