Receptionist

Receptionist:
- To support our customer centric growth and brand strategy, we are looking
for talented, driven professionals with a passion for customers to join our
fast-paced team as a Receptionist.
- First impressions are everything! As a Receptionist with Lanesborough
Hotel, you have the opportunity to provide a welcome experience like no other.
Your personalized greeting, care in Guest room selection and knowledge of the
hotel will ensure our Guest have a lasting memory of their visit.
Summary of Responsibilities:
- Reporting to the front office Supervisor, responsibilities and essential
job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service.
- Greet, check in and settle guest accounts while ensuring all service
standards are followed.
- Assist guests regarding hotel facilities in an informative and helpful way.
- Respond to each Guest who approaches the Reception Desk.
- Drive rate through up-selling room brands.
- Extend a “warm welcome” to all guests.
- Check-in guests as per hotel standards.
- Registration of all customers, meeting legal and policy requirements,
- preparation of guest bills and its settlement.
- Ensure the reception area is operated in a well organised manner in order
to create a lasting impression to all our customers.
- Carry out all administrative duties as per Hotel standards.
- To be fully aware of all promotions, activities and the status of Hotel
occupancy internally and in the surrounding area.
- Build relationships with local companies and organisations to continually
build the business.
- Liase with all teams to ensure customer requirements are met, in line with
‎100% satisfaction guarantee.
- Maintain facilities and equipment in-use in perfect condition.
- Ensure that personal grooming, hygiene, and appearance are in line with
hotel standards.
- Follow department policies, procedures and service standards.
- Follow all safety policies.
- Other duties as assigned.