Headwaiter/Headwaitress

Headwaiter/Headwaitress
As a head waiter/waitress you will be responsible of order-taking and delivery
of any food and/or beverage items. This task is to be handled in a friendly,
courteous, helpful, timely and professional manner resulting in a very high
level of guest satisfaction.
What will I be doing?
As a Headwaiter/waitress, you are responsible for serving guests in a
friendly, timely, and efficient manner to deliver an excellent Guest and
Member experience. A Waiter/ess will also be required to have extensive
knowledge of menu offerings. Specifically, you will be responsible for
performing the following tasks to the highest standards:
* * Check station before, during and after shift for proper set-up and cleanliness.
* * Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
* * Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
* * Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
* * When complete, retrieve order from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
* * Abide by Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
* * Replenish beverages as necessary and check with guests for overall satisfaction.
* * Market and serve upon request any dessert items or specialty coffees.
* Ascertain guest satisfaction and present check. Process check per hotel procedures.
What are we looking for?
A Headwaiter/waitress serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role,
you should maintain the attitude, behaviours, skills, and values that follow:
* Positive attitude
* Good communication skills
* Committed to delivering high levels of customer service
* Excellent grooming standards
* Flexibility to respond to a range of different work situations
* Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* Experience in Food and Beverage department and/or industry
* Previous experience of cash handling
* Knowledge of Food Hygiene Regulations
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its. Our vision "to fill the earth with the light and
warmth of hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members are at
the heart of it all!