Call Center Administrator

Job Title:

Call Center Administrator

Job Summary:

The Call Center Administrator will assist and support the marketing and
communications efforts at AURAK. The position will assist the Office of
Marketing and Communications in the supervision of the call center staff and
student recruitment assistants. The role focuses mainly to optimize the leads
management system and increase the conversion rates in order to meet or exceed
the student enrollment targets.

Job Description:

Call Center Administrator
American University of Ras Al Khaimah

General information about institution
The American University of Ras Al Khaimah (AURAK) is an independent co-
education institution of Higher Education that provides an integrated
American-style, undergraduate and graduate education. All programs are
accredited by the Ministry of Education of the UAE; additionally, it is
accredited by the U.S. regional accreditation association, the Southern
Association of Colleges and Schools Commission on Colleges (SACSCOC). The
American model of higher education ensures not only skills in specific
academic fields, but also a general education curriculum that exposes students
to new ideas and ways of thinking critically about local and global issues.
AURAK is a young and rapidly growing university. AURAK is located in Ras Al
Khaimah, one of the Northern Emirates and a rapidly growing region. The beauty
of Ras Al Khaimah is reflected in its traditions and diverse landscapes -- its
white sandy beaches, the majestic Hajjar Mountains, the expansive desert and
its sands dunes, and the many historical sites.
AURAK values diversity, inclusiveness and cultural authenticity where all
individuals are treated based on their merits and abilities. AURAK is proud to
be an equal opportunities employer and encourages applications from all
qualified applicants irrespective of race, color, religion, gender, national
origin, disability, or age.
Job Purpose & Responsibilities
The Call Center Administrator will assist and support the marketing and
communications efforts at AURAK. The position will assist the Office of
Marketing and Communications in the supervision of the call center staff and
student recruitment assistants. The role focuses mainly to optimize the leads
management system and increase the conversion rates in order to meet or exceed
the student enrollment targets.
Minimum Qualification and Education
Essential: Bachelor's degree required
Desirable: Master's degree
Required Knowledge and Skills
The individual must possess the knowledge and skills to successfully perform
the essential functions of the position.
The required knowledge and skills of the position follow.
* Strong communication, interpersonal, and presentation skills (verbal and written) in both small group and large group settings.
* Excellent project management skills; demonstrated ability to prioritize and multitask in a fast-paced environment.
* Demonstrated ability to work with diverse and multiple groups in a positive manner.
* Ability to work independently and as an integral part of a team.
* Demonstrated leadership and team-building abilities.
* Proficient in MS Office/systems (MS Word, Excel, PowerPoint).
* High energy and passion for recruiting.
* Demonstrated ability to make sound, independent decision and lead others.
* Creativity, self-confidence, and flexibility.
* Ability to understand, adapt, and articulate AURAK's culture to an external audience.
* Willingness to travel as needed for national and international recruitment.
Work Experience
* A minimum of ‎1 to ‎2 years of professional experience in university recruitment.
* Demonstrated project management experience is also required for this position
* Experience recruiting/matriculating GCC regional and international students.
* Experience utilizing lead management technology for student recruitment and admissions through conversions and lead scoring.
* Working knowledge of higher education student recruitment best practices including enrollment trends, data analytics, and digital/traditional recruitment practices.
* Demonstrated experience with financial and resource allocation.
* Working knowledge of SACSCOC, CAA and QAA Accreditation.
* Operational knowledge of AURAK's student record system
Language proficiency required
Fluent in English and Arabic (Written and spoken)
Competencies
* Service Excellence-
* Professional Ethics and Integrity-
* Problem-solving-
* Time Management-
* Teamwork-
Reporting line
Director of the Office Marketing and Communications