Customer Service & Facilities Co-ordinator

Description*
Customer Service & Facilities Coordinator Role Profile
Purpose of Role
ISP are enhancing their sport offering and part of this includes building
state-of-the-art Padel courts which provide dedicated venues for the growth of
Padel in the UAE. Our mission is to facilitate participation in an active
lifestyle and provide exceptional sporting opportunities within the school and
community.
We are looking for an individual who can support our team at our Nibras
International School Dubai, working as a Facilities Coordinator. We aim to
deliver a consistently positive experience by offering a warm and friendly
atmosphere across all our Schools and you as a Facilities Coordinator will
play a significant role in ensuring customers enjoy their experience and come
back to enjoy the courts many more times.
We want you to be enthusiastic and passionate about the game and to have an
enthusiastic and engaging personality to ensure our customers receive the very
best service.
Areas of responsibility: Based on site at Nibras International School (
"NIS") Dubai, the Facilities Coordinator will be responsible for all customer
service bookings and facilities hire for the new state of the art Padel Tennis
Courts.
Reporting to: Regional Head of ASA - Middle East with a dotted line to
the Facilities Manager, NIS

ISP Principles
Begin with our children and students. Our children and students are at
the heart of what we do. Simply, their success is our success. Wellbeing and
safety are both essential for learners and learning. Therefore, we are
consistent in identifying potential safeguarding issues and acting and
following up on all concerns appropriately.
Treat everyone with care and respect. We look after one another, embrace
similarities and differences and promote the well-being of self and others.
Operate effectively. We focus relentlessly on the things that are most
important and will make the most difference. We apply school policies and
procedures and embody the shared ideas of our community.
Learn continuously. Getting better is what drives us. We positively
engage with personal and professional development and school improvement.
**
Key Responsibilities*
The priorities of this role include the following requirements:
* Previous experience with dealing in customer service
* Passion for good customer service and ensuring customers have a good time
* Passion for sports
* Excellent English verbal and written communication skills
* Organised with the ability to multitask
* Positive attitude with the capability of building a good and strong rapport with anyone that walks through our doors
* Must have flexible working hours around opening/closing times
* Must be able to work on some weekends
* Providing a comprehensive facilities management service that supports the building users effectively, efficiently and with a strong customer focus.
* Managing and monitoring compliance and maintenance.

The principal objective of the post is to provide customer focused premises,
facilities, and compliance within the school.
As a Facilities Coordinator, you will be the friendly face welcoming anyone
who walks through our doors. You will have excellent verbal and written
communication skills, the ability to multitask and good attention to detail.
You will be responsible for creating an outstanding first impression, ensuring
that you are polite, courteous, professional, and welcoming always whilst
partaking in all activities relating to the reception, booking of courts and
facilitating the rental of appropriate equipment to our customers.

Key tasks, duties, and accountabilities of the post
* Responsibility for opening and closing the facilities and attending in case of emergencies
* Welcome visitors of our facilities and maintain the companies ' high level of service, ensuring that all internal and external customer enquiries and complaints are dealt with and resolved.
* Oversee the day to day running of the facilities, ensuring that professional standards of behaviour are maintained, and a consistent level of premium service is received by our customers.
* Work towards pre-determined targets/KPI's for the facility.
* Ensure the smooth running of operations across the centre including daily cash depositing and banking.
* Assist and advise the regional Head of ASAs when required, in formulating and contributing to property related policies, strategies.
* Assist the School/s PE Department with facilitating timetabling and availability for use within the school day.
* Designing, providing and supporting a modern, fully integrated workplace to support the School business.
* Proposing and implementing the most effective systems and processes to support the services in the remit of the post.
* Collate customer feedback and report to Head of ASA's as required.
**Governance and corporate responsibilities**
* Undertake any additional responsibilities as directed by the regional head of ASAs.
* Adhere to the Business policies, rules and procedures including, Health and Safety, Equal Opportunities, all other legislative responsibilities, governance and financial policies and procedures.
* Ensure compliance to the organisation 's Code of Conduct in the delivery and provision of services to staff and the community.
Skills, Qualifications and Experience
* An highly effective communicator at different levels, both oral and in writing.
* Be an excellent team player
ISP Commitment to Safeguarding Principles
ISP is committed to safeguarding and promoting the welfare of children and
young people and expects all staff and volunteers to share this commitment.
All post holders are subject to appropriate vetting procedures and
satisfactory Criminal Background Checks or equivalent covering the previous ‎10
years' employment history.