Restaurant Reservations Agent

Restaurant Reservations Agent
(‎7126)

Rare Finds is a diverse collection of resorts celebrating the individuality
and unique identity of a destination, with a distinct ability to captivate the
imagination, and bring to the forefront the essence of a place.
Authentic and captivating, Bab Al Shams Desert Resort is a truly magical
destination, where expertly curated itineraries and bespoke entertainment are
the beating heart of our legendary desert-based destination. Part of our
unique Rare Finds collection, the essence of Bab Al Shams joins our guests
together to discover the most soulful experiences and humbling journeys, set
against Dubai's endless dunes and rich culture.

About The Role

Manages restaurant bookings and ensures business is turned over properly and
in a timely fashion for proper service delivery.

Key Duties And Responsibilities

• Handles the Individual and Group Reservation process.


• Assists the Food and Beverage Manager in daily duties including answering phones, filing and computer work.


• Takes reservations over the phone, by fax or internet, and handles all associated operations.


• Increases and optimizes sales in line with the brand and hotel's sales policy.


• Updates all reservations comments and alerts.


• Inputs reservations into system within specified time periods.


• Maximizes potential booking revenue by following specified selling guidelines.


• Maintains Group History Tracking forms and ensures that lists are free of duplicates.


• Attends Pre-Convention meetings as necessary.


• Greets all callers with a warm and sincere greeting.


• Accommodate and document special requests in an accurate and efficient manner.


• Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.


• Determine the most appropriate area to meet guest requirements and maximize restaurant revenue.


• Explain guarantee and cancellation policies to callers.


• Communicates information regarding designated VIP reservations, including VIP name, company, and title to upper-level management.


• Passes on requests in a timely and accurate manner to appropriate colleagues.


• Responds to guest calls in a timely manner and be able to answer telephones using appropriate etiquette including answering the phone within ‎3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Skills, Experience & Educational Requirements

• Hotel Management Diploma or bachelor's degree or its equivalent.


• ‎2 years in similar position in a five-star hotel.


• Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment is preferred.


• Strong working knowledge of Microsoft Excel.


• Initiative and Commitment to Achieve


• Attention to Detail & Quality


• Organizing for result


• Team work


• Effective Communication


• Friendly


• Patient

Join a team that is warm , caring , connected and empowered to create
truly unique experiences. We believe in making our guests happy beyond
anything they have ever imagined. We wow them at every turn and create
memories that will last a lifetime. You will be at the heart of this vision,
to constantly innovate to deliver Amazing Experiences and Everlasting
Memories.