Line & Ramp Services Agent

Summary:

Since ‎1967, Jet Aviation has been crafting flight in its smoothest form. From
one hangar in Basel, Switzerland, to some ‎4,000 employees, and some ‎50
locations worldwide. Aircraft Management, Aircraft Sales, Charter,
Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing.
Behind every seamless Jet Aviation experience, is a team of dedicated
professionals perfecting the art of flight. The artisans of aviation. The
craft that brings our customers' journey to life. In the hangar, on the
ground, and behind the scenes. Enabling global flight, with passion.
In order to reinforce the FBO team in Dubai we are currently recruiting for a
Line & Ramp Services Agent

As Line & Ramp Services Agent you provide basic handling services such as
porter service, delivery of luggage and cargo from/to aircraft in accordance
with the highest standards set by Jet Aviation in terms of service, safety and
quality.

Description/Tasks:

Accountability / responsibilities / key activities / main tasks:


* Fully adhere to all Jet Aviation and airport policies and all applicable laws and regulations
* Provide a positive and professional first impression by exhibiting the proper demeanour, organization, and service level to arriving and departing guests.
* Adhere to the department standards of excellence for exceptional customer service, grooming and dress code.
* Increase customer satisfaction by understanding needs and responding quickly to them.
* Assisting in towing and pushing aircrafts
* Luggage handling
* Toilet and water servicing
* Car wash
* Safe operation of Ground Support Equipment (GSE)
* Follow the ISAGO rules set for airport operations.
* Participate in the Safety & Quality Management System in accordance with the safety and quality policy and be pro-actively involved in a positive safety culture environment.
* Identify and report potential hazards and near misses as well as occurrences as required by the reporting system.
* Conduct all work in accordance with Jet Aviation's Policies, Manuals and Procedures

Qualification/Experience:

• Bachelor's degree in business aviation or related field from an accredited university or Project Management Certification (e.g. PMP) or10 years of relevant work experience in aircraft maintenance planning/fleet planning capacity


• Comprehensive understanding ofAviationProgram Management objectives and their implications


• Demonstratedcommercialunderstanding with the ability to deliver financial results


• Comprehensive business aviation industry knowledge


• Experience in managing mixed-level team of professionals, first line managers in an multicultural environment


• Experience in setting standards and operational guidelines for Program/Project Management


• Effectivecommunication skills for strong interaction with internal and external stakeholders


• Fluent in both spoken and written English
  If you are interested in a multicultural, challenging and innovative working
  environment and your profile matches our requirements, we are looking forward
  to receiving your online application (CV needs to be in a pdf. format).
  Kindly note that the manual driving license is mandatory.