Front Office Shift Leader

Job Number ‎23030722
Job Category Rooms & Guest Services Operations
Location Dubai Marriott Harbour Hotel & Suites, King Salman Bin Abdulaziz
Al Saud Street Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates
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Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Assist staff with expediting problem payments (e.g., problems processing
credit card). Follow up with guest regarding satisfaction with guest-related
issues. Process all guest check-ins by confirming reservations, assigning
room, and issuing and activating room key. Process all payment types such as
room charges, cash, checks, debit, or credit. Anticipate sold-out situations
and obtain satisfactory alternative accommodations when the property cannot
accommodate guests with reservations. Process all check-outs including
resolving any late and disputed charges. Answer, record, and process all guest
calls, messages, requests, questions, or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Run daily reports
(number of arrivals, departures), identify any special requests, and check
reports for accuracy. Cash guests' personal checks and traveler's checks.
Review shift logs/daily memo books and document pertinent information in
logbooks. Count bank at the beginning and end of shift. Balance and drop
receipts according to Accounting specifications.

Assist management in training, motivating, and coaching employees; serve as a
role model. Report accidents, injuries, and unsafe work conditions to manager;
complete safety training and certifications. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information. Anticipate and address
guests' service needs. Speak with others using clear and professional
language; prepare and review written documents accurately and completely;
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others. Ensure adherence to quality expectations
and standards. Stand, sit, or walk for an extended period of time. Move, lift,
carry, push, pull, and place objects weighing less than or equal to ‎10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than
‎500 global locations, is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels, you will help keep this
promise by delivering premium choices, sophisticated style, and well-crafted
details. With your skills and imagination, together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and
consists of more than ‎80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you're happy, our guests will be happy. It's as simple as
that. Our hotels offer a work experience unlike any other, where you'll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and
most importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That's The JW Treatment™.