In - Room Dining - Order Taker

Job Description

An Exhilarating Opportunity

Looking to be a part of an award-winning team that leads at the forefront of
Food & Beverage innovation? We have the perfect opportunity currently
available and are looking for a dynamic individual, focused on delivering
unique, first-of-its-class experiences to our guests at FIVE Hotels and
Resorts - the dare-to-be-different entertainment experiential luxury lifestyle
destinations that capture the glamour and vibe of Dubai and Zurich.

Dubbed the hottest hotel on Palm Jumeirah, FIVE Palm Jumeirah is set
against a breathtaking backdrop of a 150m private beach and Dubai Marina
skyline. This lifestyle hotel boasts ‎470 luxurious rooms and suites with ocean
on one side and city views on the other.

The resort is a party and culinary hotspot with a range of restaurants, bars,
and a nightclub, inviting a new experience every day. Whether guests are
looking for a gourmet dining experience or want to dance the night away, FIVE
Palm Jumeirah creates laid back or high energy choices from breakfast to the
early hours, inviting guests to design their stay.

Experience a city chic vibe at FIVE Jumeirah Village. Boasting glorious
sunset views, this award-winning, cylindrically structured hotel is an
architectural marvel and captures the pulsating excitement of new Dubai.

Visitors can curate their own high-rise private pool celebrations (the
property boasts of ‎269 plunge pools), sunbathe in style or enjoy a special
dinner overlooking the world-famous sparkling Dubai skyline. Our award-winning
sky villas were designed with more than sleep in mind as FIVE Jumeirah Village
flawlessly combines a myriad of entertainment options, a range of award-
winning F &B venues and first-rate guest services - after all, FIVE knows how
to throw an exceptionally good party!

"This is unashamedly about luxury," - Daily Mail.

Epitomizing Swiss chic blended with Dubai glamour, FIVE Zurich is a luxury
lifestyle hotel and Swiss hotspot that has previously been visited by the
likes of Rihanna, Freddy Mercury, Grace Jones and Muhammad Ali. Overlooking
the city center from Zurich 's stunning Uetliberg plateau, this property is
home to ‎87 suites and rooms as well as ‎7 award-winning and new culinary
concepts centered around FIVE's hallmark musical stylings - including rooftop
lounge, bar and nightclub, The Penthouse, soul food meets street food at Soul
St. Zurich and MSG-free Gourmet Chinese at Maiden Shanghai along with FIVE's
signature wellness retreat, ReFIVE Spa Zurich. FIVE Zurich revives Zurich's
wild side and provides exceptionally indulgent experiences for guests from the
city and international visitors alike.

Watch out for FIVE LUXE, JBR

Proven to be a huge success and growing at an exponential pace, FIVE will be
launching its third property in Dubai, FIVE LUXE, JBR. A prime beach-side
property in the heart of Jumeirah Beach Road with sweeping sunset vistas of
Ain Dubai and Palm Jumeirah, this resort boasts ‎232 hotel rooms and suites,
‎212 lavish serviced residences, multiple culinary and nightlife venues, ReFIVE
Spa, and an iconic social pool - and is slated to open in ‎2023. This
incredible new property will truly imbibe the authentic and unique Vibe at
FIVE for 'FIVERs' that constantly flock to FIVE from around the globe to
enjoy the brand's bespoke entertainment offerings.

So, stay tuned!

The Team

Our Food & Beverage team is an integral piece of the puzzle. They are
cultured yet trendy hosts with an innate ability to anticipate guests' needs
by being in the right place at the right time and delivering a hospitality
experience that goes above and beyond - crafting exciting memories for our
guests that last a lifetime.

The Candidate

As Order Taker, **** you will join a committed team, driven with the intent of
delivering 'FIVE-star' experiences to an international diaspora in the heart
of vibrant Dubai and Zurich.

The VIBE at FIVE is all about performing optimally while having the best
professional experience of your life. You will be expected to have a passion
for your role, disrupt norms all whilst having the best time of your life.

As our ideal candidate, you have proven experience in a highly active
environment. Your organizational, communication, and leadership skills are
second to none and you enjoy developing guest solutions that break boundaries.

We are looking for a natural self-starter who demonstrates creative and
critical thinking abilities, can focus on, and execute, tasks with a sharp eye
for detail. An outgoing, people-friendly personality with an ability to think
'on your feet' during changing situations is also essential.

You'll work closely with the management team to develop constantly evolving
service goals.

Key Responsibilities
*
Works in close cooperation with key service departments such as Kitchen,
Stewarding, Front Office Housekeeping, Engineering, Laundry, etc.
* Attends training sessions as per instructions of the immediate Supervisor on various processes and standards i.e. guest care, telephone manners, up-selling, entering guestrooms, etc.
* Works as per Room Service duty schedule
* Ensures that under no circumstances are the telephones unattended and practices impeccable telephone manners at all times
* Performs cashier duties, as and when required
* Takes reservations for other outlets during break times, as and when required
* Works (hands-on at all times) with the team to prepare the daily service mis-en-place
* Observes the cleanliness and maintenance of the assigned Room Service area and operating equipment
* Assures the well-being of all guests by maintaining a close and friendly, yet discrete contact
* Refers guest complaints directly to the immediate person in-charge / Room Service Manager
* Directly involved in the order taking and order placing process while dealing with guest requests and takes orders, courteously, efficiently and promptly
* Attends all meetings and briefing sessions to maintain open communication within the assigned team
* Has an in-depth knowledge of all menus and ongoing promotions in all outlets and gives recommendations to guests upon request
* Is able to upsell key items off the menu, as and when appropriate
* Flexible to work in other areas when required to do so by the immediate Supervisor
* Referring incoming calls for other departments (such as engineering, housekeeping, spa) to the concerned department.
* To report any equipment failures/problems to the Maintenance Department
* To pass any maintenance requests to the Maintenance Department
* To participate in any Training/Developments schemes as recommended by management
* To have a complete understanding of, and to adhere to, FIVE Hotels and Resorts policy relating to Fire, Hygiene, Health and Safety
* Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department
* To carry out any other reasonable duties and responsibilities as assigned
* Conducts a proper handover during shift change

**

Requirements
What We 're Looking For**
*
Positive outlook and outgoing personality with a welcoming and enthusiastic
energy
* A hands-on approach and flexibility with an inspired 'can-do' work attitude
* Ability to focus attention on guests' needs, remaining calm and courteous at all times
* Previous experience in the hospitality Industry is preferable
* Ability to find creative solutions while taking ownership for all duties and tasks assigned
* The ability to work independently with good interpersonal skills
* Fluency in Arabic and English (written and spoken) is mandatory

**

Benefits
Rewards At Work! Benefits For Life!**
*
Live the exciting FIVE Life
* Attractive incentive schemes
* Rapid career advancement

Department Name
Food and Beverage
Industry
Hospitality
Work Experience
‎1-‎3 years
City
Dubai
State/Province
Dubayy (Dubai)
Country
United Arab Emirates
Zip/Postal Code
‎337-‎1500