Guest Experience Expert (Front Office)

Job Number ‎23028314
Job Category Rooms & Guest Services Operations
Location Aloft Dubai South, Al Maktoum International Airport, Dubai,
United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out.
Instead, we want to build and experience that is memorable and unique. Our
Guest Experience Experts take the initiative to deliver a wide range of
services that guide guests through their entire stay. They are empowered to
move about their space and do what needs to be done. Whether processing
operational needs, addressing guest requests, completing reports, or sharing
the highlights of the local area, or assisting guests with loading/unloading
vehicles and transporting luggage to and from guest rooms and/or designated
bell area, the Guest Experience Expert makes transactions feel like part of
the experience.

No matter what position you are in, there are a few things that are critical
to success - creating a safe work place, following company policies and
procedures, maintaining confidentiality, protecting company assets, upholding
quality standards, and ensuring your uniform, personal appearance, and
communications are professional. Guest Experience Experts will be on their
feet and moving around (stand, sit, or walk for an extended time; move through
narrow, confined, or elevated spaces as well as up and down stairs and/or
service ramps) and taking a hands-on approach to work (move, lift, carry,
push, pull, and place objects weighing less than or equal to ‎50 pounds without
assistance and ‎100 pounds with assistance; reach overhead and below the knees,
including bending, twisting, pulling, and stooping). Doing all these things
well (and other reasonable job duties as requested) is critical for Guest
Experience Experts - to get it right for our guests and our business each and
every time.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

At Aloft Hotels we 're wired for next generation travelers who love open
spaces, open thinking, and open expression. Aloft provides a space where style
is necessary, social scenes are vibrant, and where the only direction is
forward. Our guests are tech savvy and confidently social, with an eclectic
style they're not afraid to show. We understand what our guests need, so we
provide an affordable option for the tech-savvy design guru. We're looking for
innovative self-expressers who aren't afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes,
then we invite you to explore a career with Aloft Hotels.