SPA Receptionist

Job Description

An Exhilarating Opportunity

Looking to be a part of an award-winning team that leads at the forefront of
SPA innovation? We have the perfect opportunity currently available and are
looking for a dynamic individual, focused on delivering unique, first-of-its-
class experiences to our guests at FIVE Hotels and Resorts - the dare-to-be-
different entertainment experiential luxury lifestyle destinations that
capture the glamour and vibe of Dubai and Zurich.

Dubbed the hottest hotel on Palm Jumeirah, FIVE Palm Jumeirah is set
against a breathtaking backdrop of a 150m private beach and Dubai Marina
skyline. This lifestyle hotel boasts ‎470 luxurious rooms and suites with ocean
on one side and city views on the other.

The resort is a party and culinary hotspot with a range of restaurants, bars,
and a nightclub, inviting a new experience every day. Whether guests are
looking for a gourmet dining experience or want to dance the night away, FIVE
Palm Jumeirah creates laid back or high energy choices from breakfast to the
early hours, inviting guests to design their stay.

Experience a city chic vibe at FIVE Jumeirah Village. Boasting glorious
sunset views, this award-winning, cylindrically structured hotel is an
architectural marvel and captures the pulsating excitement of new Dubai.

Visitors can curate their own high-rise private pool celebrations (the
property boasts of ‎269 plunge pools), sunbathe in style or enjoy a special
dinner overlooking the world-famous sparkling Dubai skyline. Our award-winning
sky villas were designed with more than sleep in mind as FIVE Jumeirah Village
flawlessly combines a myriad of entertainment options, a range of award-
winning F &B venues and first-rate guest services - after all, FIVE knows how
to throw an exceptionally good party!

"This is unashamedly about luxury," - Daily Mail.

Epitomizing Swiss chic blended with Dubai glamour, FIVE Zurich is a luxury
lifestyle hotel and Swiss hotspot that has previously been visited by the
likes of Rihanna, Freddy Mercury, Grace Jones and Muhammad Ali. Overlooking
the city center from Zurich 's stunning Uetliberg plateau, this property is
home to ‎87 suites and rooms as well as ‎7 award-winning and new culinary
concepts centered around FIVE's hallmark musical stylings - including rooftop
lounge, bar and nightclub, The Penthouse, soul food meets street food at Soul
St. Zurich and MSG-free Gourmet Chinese at Maiden Shanghai along with FIVE's
signature wellness retreat, ReFIVE Spa Zurich. FIVE Zurich revives Zurich's
wild side and provides exceptionally indulgent experiences for guests from the
city and international visitors alike.

Watch out for FIVE LUXE, JBR

Proven to be a huge success and growing at an exponential pace, FIVE will be
launching its third property in Dubai, FIVE LUXE, JBR. A prime beach-side
property in the heart of Jumeirah Beach Road with sweeping sunset vistas of
Ain Dubai and Palm Jumeirah, this resort boasts ‎232 hotel rooms and suites,
‎212 lavish serviced residences, multiple culinary and nightlife venues, ReFIVE
Spa, and an iconic social pool - and is slated to open in ‎2023. This
incredible new property will truly imbibe the authentic and unique Vibe at
FIVE for 'FIVERs' that constantly flock to FIVE from around the globe to
enjoy the brand's bespoke entertainment offerings.

So, stay tuned!

The Team

Our SPA team is an integral piece of the puzzle. They are cultured yet trendy
hosts with an innate ability to anticipate guests ' needs by being in the
right place at the right time and delivering a hospitality experience that
goes above and beyond - crafting exciting memories for our guests that last a
lifetime.

The Candidate

As SPA Intern - Reception, you will join a committed team, driven with the
intent of delivering 'FIVE-star' experiences to an international diaspora in
the heart of vibrant Dubai and Zurich.

The VIBE at FIVE is all about performing optimally while having the best
professional experience of your life. You will be expected to have a passion
for your role, disrupt norms all whilst having the best time of your life.

As our ideal candidate, you have proven experience in a highly active
environment. Your organizational, communication, and leadership skills are
second to none and you enjoy developing guest solutions that break boundaries.

We are looking for a natural self-starter who demonstrates creative and
critical thinking abilities, can focus on, and execute, tasks with a sharp eye
for detail. An outgoing, people-friendly personality with an ability to think
'on your feet' during changing situations is also essential.

You'll work closely with the management team to develop constantly evolving
service goals.

Key Responsibilities
*
Ensure that the check-in, check-out and payment process is handled in
accordance with company policy
*
Provide guidance to clients on the procedures at the spa
*
Answer telephone calls and provide accurate information to clients
*
Keep the reception area clean and conducive for clients
*
Maintain all guest records
*
Open and close the spa at the appropriate time
*
Ensure that the front desk is clean and organized for free movement
*
Assist in getting client feedback on level of services delivered in order to
improve on service delivery
*
Actively promote the spa, treatments, services, sessions and retail, as well
as programs, promotions and/or discounts available
*
Handle guests ' questions and concerns promptly, professionally and
courteously.
*
Maintain a positive attitude and contribute toward a quality work environment.

**

Requirements
What We 're Looking For**
*
Hands-on approach with a 'can-do!' work attitude
*
Commitment to delivering exceptional digital strategies with a passion
*
Ability to find creative solutions taking while ownership for all duties and
tasks assigned
*
Must be self-motivated
*
Must work in a safe, prudent and organized manner
*
Must have technical aptitude and spa operational knowledge
*
Must be a graduate from an accredited school with a massage, face and
manicure/pedicure license or a combination license
*
Knowledge of specific spa industry applications is desirable, such as spa soft
*
Must have a commitment to follow all local and corporate policies and
procedures as they relate to the Spa and hotel.
*
Great technical skills
*
Team-work oriented

**

Benefits
Rewards At Work! Benefits For Life!**
*
Live the exciting FIVE Life
*
Attractive incentive schemes
*
Rapid career advancement

Department Name
SPA
Industry
Hospitality
Work Experience
‎1-‎3 years
City
Dubai
State/Province
Dubayy (Dubai)
Country
United Arab Emirates
Zip/Postal Code
‎337-‎1500