Summary
Responsible for inputting accurate reservations, alerting hotel staff of VIP
arrivals, collecting, recording, and distributing guest preferences. Warmly
and enthusiastically assist guests with reservations, inquiries and
cancellations, and quoting available rates to maximize room revenue.
Qualifications
To perform this job successfully, the employee will possess the abilities or
aptitudes to perform each duty proficiently.
High School Graduate
Possess a good command of the English & Arabic language and the ability to
clearly and pleasantly communicate with guests, both in person and by
telephone.
Ability to compute basic mathematical calculations.
Ability to input and access data in a computer.
Ability to focus attention on details.
Ability to maintain confidentiality of all guest information and pertinent
hotel data.
Ability to work well under pressure within any given period of time, which
includes coordinating many requests at any given time.
A college education or training in the hospitality industry.
Previous experience as a Reservations Agent
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