Experience: 2-3
Posted: 01 Feb,2023
Location: United Arab Emirates
Apply Now
Call Center-UAT Tester
Work Location : Dubai
Key Responsibility -
* Attending customer's interactions and efficiently gather related information to fulfill customer needs.
* Ability to handle all types of interactions including voice, chat, email and Social Media.
* Maintain a high level of knowledge about the banks products, services & systems
* Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct
* Maintain effective relationship with superiors/colleagues
* Writing detailed test plans, test cases, and bug reports based on input from the project manager or product manager
* Ensuring that all requirements are met by testing all aspects of the application, including functionality and usability
* Reviewing scenario flow to identify potential issues related to security, performance, and usability
* Interacting with IT/Stakeholders to provide feedback about bugs and suggest improvements.
* Participating in team meetings to discuss project status and any issues that may arise
* Reviewing test results with the development team to identify problems and determine solutions
* Execute UAT test scenarios with 100% accuracy while documenting related proofs and sharing reports.
* All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager.
Job Complexity -
* Ability to communicate clearly and professionally, both verbally and in writing in both languages Ar/En
* Ability to Identifying issues/gaps and proposing solutions and enhancement ideas.
* Ability to understand and deal with Contact Center systems & Terminologies.
Key Relationship -
* Internal: Call Center Agents, Call Center Team Leader & Assistant Manager - Support
* External: Existing Customers, Prospected Customers
Education
* Minimum Graduate or bachelor's degree holder
* Work Experience
* Minimum 1-2 years of experience in call center operations & UAT
Candidates should preferably have the following:
* Call Center work experience.
* To be familiar with Call Center systems and terminologies.
* To be fluent in both Arabic & English.
* To have previous Call Center UAT experience.
Technical Competencies
* Regulatory and Compliance Knowledge
* Bank Systems Knowledge Banking Products, Services and Operations Knowledge
* Telephone Etiquette
* System Knowledge
* Customer Segmentation and Understanding
* Call Center Policies and Procedures
Behavioral Competencies
* Maintain Transparency & Communicate to Share
* Act with Ownership
* Share Knowledge & Work as One
* Engage the Customer
* Empower to Decide
Skill
Years
Months
Call Center-UAT Tester
3
0
call center operations
3
0
UAT
3
0
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