Guest Relations Agent

Overview:
Our Company - Wyndham Hotels & Resorts

Welcome to the largest hotel company in the world. At Wyndham Hotels &
Resorts, our Team Members have the opportunity to explore both personal and
professional development opportunities throughout their careers. Wyndham
Hotels & Resorts is the champion of the everyday traveler. Through the largest
and widest collection of hotel experiences in the world, we work to make hotel
travel possible for all. Wherever and however people travel, Wyndham will be
there to welcome them.

With nearly ‎9,000 hotels across the globe and through its network of nearly
‎790,000 rooms appealing to the everyday traveler, Wyndham commands a leading
presence in both the economy and midscale segments of the hospitality
industry. The company operates a portfolio of ‎20 hotel brands, including Super
‎8®, Days Inn®, Ramada®, Microtel Inn & Suites®, La Quinta®, Wingate®,
AmericInn®, Hawthorn Suites®, The Trademark Collection® and Wyndham®. The
Company's award-winning Wyndham Rewards® loyalty program offers more than ‎56
million enrolled members the opportunity to redeem points at thousands of
hotels, condominiums and holiday homes globally. For more information, visit
www.wyndhamhotels.com.

Our Brand - Wyndham®

With friendly service, thoughtful amenities, and a range of options for the
everyday traveler, Wyndham will be there to welcome you wherever you go.
Designed for business and leisure travelers alike, Wyndham locations offer a
comfortable and convenient stay. No matter where your travels take you, our
hotels welcome you with thoughtfully appointed guest rooms, a range of food
and beverage options, and extras like pools and fitness centers.

Our Hotel - Wyndham Dubai Marina

Embrace the energy of the cosmopolitan playground that is Dubai with stays at
Wyndham Dubai Marina, a ‎4-star hotel located in one of the city's most vibrant
locations. Gaze into the waters of the world's largest man-made marina
surrounded by striking architecture.

From the moment you step into our spectacular marble lobby, you know you're
somewhere special. Wyndham Dubai Marina is an internationally recognized
‎4-star hotel, conveniently situated just steps from Dubai's most prominent
landmarks such as The Beach and The Walk JBR, Dubai Marina Mall, and largest
observation wheel in the world - Ain Dubai, soon to be completed.

The hotel features a spa, gymnasium, outdoor pool and great food and beverage
outlets including a coffee shop, a club lounge, an International all-day
dining restaurant with al fresco dining serving Italian specialties, and a bar
and eatery serving smoked meats and specialty beverages.

Work Culture and Benefits

Embark on a rewarding career with Wyndham Dubai Marina where you will be
supported throughout your professional journey with tailored learning
opportunities and development training. We are committed to providing a
nurturing environment where all of our team members can explore personal and
professional development opportunities throughout their tenure with us. We
offer a variety of leadership training, mentoring opportunities, and
educational support to continually foster a culture of diversity and
inclusion.

We are committed to attracting, motivating, and retaining talented team
members who align with our company 's core values. We are proud to reward our
team members with comprehensive benefit programs and resources which include:
return air tickets to home destination, uniform and laundry services,
accommodation and recreation facilities, medical coverage and life insurance,
transportation, duty meals, colleague discount in our F&B outlets and reduced
hotel rates, enhanced employee rewards program, team bonding and engagement
events, employee health and wellness activities.
Job Description:
Guest Relations Agent provides professional and customer focused service to
our guests, has great interpersonal skills and engaging personality. Guest
Relations Agent greets and welcomes our guests, interacts with guests while
they are waiting for their rooms, assists guests with any enquiries, oversees
social media platforms.

KEY RESPONSIBILITIES
* Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.
* Respond to guests needs and anticipate their unstated ones.
* Expect and react promptly to guests ' requirements and inquires.
* Actively listen and resolve guests' complaints.
* Oversee and coordinate all arrivals and departures of special guests (VIPs).
* Coordinate and manage communication between guests and staff .
* Promote all amenities, conveniences and programs offered.
Desired Skill & Expertise:
* Relevant experience as Guest Relations or similar is an asset.
* Diploma/ BS degree in hospitality management, business administration or related field.
* Excellent problem resolution skills along with outstanding communication and active listening skills.
* Ability to work flexible hours.
* Highly responsible and reliable with a professional presentation.