Teletrainer & Caring

Our Company

Everyday Technogym inspires ‎35 million people to work out utilizing our
innovative physical activity solutions. By promoting the wellness lifestyle of
exercise, a balanced diet and a positive mental approach, Technogym has
rapidly grown into a success story of over ‎2,300 employees in ‎14 Branches,
reaching ‎100 countries. More than ‎80,000 wellness centers and ‎300,000 private
homes in the world are equipped with Technogym. Technogym has been the
Official Supplier of ‎8 Olympic Games since ‎2000.

At Technogym, we reshape the present and future of physical activity every
day. To pursue our mission and continue our success, we are looking for team
players who are eager to invest their energy into building dreams. If you
naturally fit in with our culture by practicing sport and living a healthy
lifestyle and are forward-thinking, always proactive and satisfied only
achieving the highest standard, move with us for a better world!

About the Role

We are seeking an energetic and results-oriented Personal Trainer to join our
fastest growing and most strategically focused segment of the business - Home
Consumer.

The role boasts variety with a key focus on new customers attractions and
training, giving them advices and suggestions to use our products at the best.
Being in contact with customers through all remote channels (phone, chat,
email, mainly), this role would suit an expert in physical exercise, with
athletic and sport preparation and experienced in home fitness product and
solutions

Supporting the Inside Sales team, you will have a crucial role in developing
and maintaining long-term customers’ relationships. You are an achievement-
driven professional, a strong team player, and with exceptional relationship
skills.

Responsibilities

• Pre-Sales support: manage customer’s enquires about training and products, supporting the sale process, through all channels (phone – chat – e mail). He/she will support customers to choose the best products for their needs, answer questions about exercises, training programs, content, classes, sessions


• Post-Sales caring call (Automatic Journey Outbound Caring Customers): he/she will contact customers who purchased a Technogym equipment to surprise them, checking if they have connected the console, if they are using the Technogym App, if they know how to set up the products, etc., and giving them all helpful advice and suggestions to use our products at the best.


• Manage all the E-commerce Orders to do a Welcome Call and Order Confirmation Upsell additional product and offer personalised value-added premium services (remote coach). Also, to profile and to complete the Marketing Attributes in our CRM (SFDC).


• Renew Digital Subscription and Service Agreement


• Guarantee a precise and reliable data in company CRM system avoiding rework and inefficiency


• Guarantee a precise and timely orders processing coming from Teleselling – HOME (IT) with a Premium Customer Experience


• Maintain the TG Care Activities, collecting customers feedback, assisting to any enquires, managing post-delivery survey to assess customers’ satisfaction and proactively acting to solve any issue with the customer


• Teleselling team continuous training on products and physical training programs
  Requirements
  ‎3-‎5 years’ experience as Personal Trainer in a structured organization
  environment
  BA/BS degree in Sports Science, Biomechanics, Exercise Physiology or Personal
  Training
  Accredited with Professional Body such as the Register of Exercise
  Professionals
  CRM systems knowledge (SAP recommended)
  Open and confident with all training principles
  Fluent in English (mandatory), Arabic language is a plus
  An excellent communicator with ability to communicate remotely
  Knowledge of Technogym products and solutions
  Knowledge of the fitness industry
  Passion for design, luxury goods, fashion, made in Italy, art, sports and
  wellness lifestyle
  Entrepreneurial approach
  Strong leadership which inspires colleagues and customers
  Team management with high degree of empathy
  Ability to create and cultivate a network

Passion for sports, enthusiasm, humility, pro-activity, and ethics complete
the desired profile

Technogym is an Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We
welcome applications from all members of society irrespective of age, sex,
sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving
what you do, taking on challenges, learning from others, sharing a vision and
making it come true