Data Analysis Supervisor

Job Purpose: Design, develop & maintain automated databases (using corporate
applications) to capture record and analyze various data related to
departmental performance. Under the guidance of management, refine the data
into meaningful statistics / information, with summarized analysis to enable
management review of process indices and facilitate in the decision making
process. Job Accountabilities linked to objective areas - Produce reports and
presentations on the internal performance of the business against strategic
KPIs. - Ensure that this information is timely and accurate and that it
effectively highlights areas of opportunity or risk to the business. -
Proactively research new data sources or make modifications to existing
systems so as to could give more insight into the performance of the business.
- Compile and provide statistical / supporting data as advised by management,
by way of presentations, business cases and management information reports. -
Attend weekly/monthly meetings with Line Managers and Customer Airlines /
front - line staff to discuss departmental / operational projects and brief
all concerned of the key performance indicators outlined by management.
Understand information needs and requirements of Airlines / customers and
recommend action plans in support of the same. - Design, develop automated
reports via SharePoint, Microstrategy, Power BI & other corporate applications
to capture & analyse various data related to departmental operations. -
Investigate, analyse and respond to customer complaints which may be received
through various sources and ensure same is communicated via the Quality Team.
- Monitor & prepare monthly reports related to all charges levied to customer
airlines for various ground handling services provide by the department. -
Maintain a performance index analysis tool through capturing and recording all
departmental service failures as registered on the operations and other
related reports. - Provide front line staff within the department, training on
how to use management information systems, how and when to record data and
ensure procedures and controls are built in to ensure the timely recording of
information, data accuracy and confidentiality.
Qualifications & Experience: Qualifications: - Degree or Honours (‎12+‎3 or
equivalent) - Additional qualification in Computer Science / Statistics or
Data Analytics is an advantage, but not mandatory Experience / Skills: -
Expertise in using data extraction and analysis tools such as Excel (advanced
skills), M icroStrategy, Power BI and SQL - Python coding skills for data
analytics preferred - Should be proficient in DAX coding and M (for Power BI
and Power Query) - Experience in using Microsoft Power Platform tools to
develop Power Apps is an advantage. - Airport Operations experience preferred.
- Experience in the travel domain, aviation domain is an advantage, but not
mandatory Knowledge/Skills: - Completion of basic level airport operational
courses would be advantageous. - Good command over written and spoken English.
Knowledge of Arabic would be advantageous. - Strong analytical and
presentation skills with a good eye for detail. - Awareness of project
management techniques would be advantageous