Dubai
Work Type: Full Time
Account Manager - Web Hosting Company
Working Hours: Sun-Thu 9am-6pm.
Probation period: 6 months
Duties and Responsibilities:
* The duties of the CRM are both sales & technical and include the management of the complete life cycle of the customer from ordering to support to follow ups.
* Responsible for the daily operations of the technical support helpdesk (ticket system)
* Answer phone calls and emails with technical issues from current customers and logging a helpdesk ticket
* Manage customers' accounts through the internal web system (WHMCS)
* Be present on the live chat (website) to assist customers with technical issues (level 1, 2,3) also be present on the internal phone system.
* Have the knowledge and understanding of how Linux/Windows web servers are run
* Understand the different web server types, operating systems, control panels (cpanel, plesk) and how to manage them
* Understand basic SSH commands & RDP tools
* Ability to setup a brand new servers from scratch using root details (install, harden, setup, maintain)
* Ability to security harden, tweak and analyze server issues
* Ability to search for spamming customers, resolve IP blacklist issues and manage server IP blacklist and outgoing SMTP issues
* Work with server/data center providers to setup servers, resolve major issues over all keep the servers healthy and updated to the latest standards
* Ability to setup shared, VPS, Cloud and dedicated hosting packages
* Understanding & setup of the new cloud technologies such as VMware, XEN, KVM, Hyper-V, Amazon EC2 (and others), DigitalOcean, Google Cloud, Microsoft Azure, etc
* Understanding of common software such as Wordpress, Joomla, email marketing, etc
* Be responsible for the full technical operations of all servers and systems in the company
* Be able to work alone, or from home (when needed), independent when other team members are away and proactively respond to customers and fellow employees.
* Consult & suggest to the management on new tools, software and hardware available in them market.
Knowledge, Skills and Abilities required:
*
Superior use of internet, SSH, RDP, Email, Domain names, DNS, IP addresses
(v4,v6), DNS Zone file
* Superior knowledge of CentOS, Ubunto, Windows, etc
* Experience using different web servers, email servers, VPS, Cloud, Dedicated, etc
* Cloud experience to setup, load balance, geo balance, failover setup, etc
* Experience with web server security, email spamming, resolving hacked websites, hardening website code and web servers.
* Experience working in a web hosting company
* Strong interpersonal and communication skills.
* Strong analytical and problem solving skills under pressure.
* Knowledge of customer service standards and procedures.
* Ability to create, compose, and edit written materials - technical knowledge base for customers.
* Strong English (both spoken and written). Arabic and other languages are a bonus.
Bonus/Extra Skills:
* Graphic Design skills
* A minimum of 1 years in e-commerce, website design, basic programming
* Experience in php, html5, mysql, asp, .net and mssql
* Prior experience in IT customer support, hosting companies.
* Entrepreneur spirit
Note: Training will be provided during the first month
What do you get in Return:
* Work in one of the largest and fastest growing web hosting and domain registrar company in UAE - started as a startup by passionate entrepreneurs who run the business on daily basis
* Be a part of a reputable and respected, award winning web hosting/domain registrar in the region
* Participate with the management in trade shows, exhibitions and travel (Europe, USA)
* Unique freedom to work anytime, from any location and wear shorts and flip flops to work
* Serve some of the largest customers in the UAE from government, realestate and high profile businesses
* Become a share/equity holder in the company if you bring your ideas/business, etc
* No formal employer/employee relationship - we are all friends sharing the same passion
* Market based salary package with frequent bonuses
* High growth rate if you prove yourself within 1-2 years
* UAE Residence Visa
* 1 Month yearly holiday
* Annual Return ticket to home
* Health Card