Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to
genuine places, people and stories through personal experiences and providing
heartfelt hospitality in the world's most exciting destinations. From pristine
islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush
jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
The primary responsibility of a guest service agent is to provide expertise
services in a courteous manner. You are responsible for taking reservations,
greeting and registering guests, providing outstanding guest service during
their stay, and settling the guest's account upon completion of their stay.
You will handle all guest enquires, requests and comments promptly and
efficiently, ensuring their stay in the hotel is to their satisfaction.
Qualifications
*
A strong focus on customer service
* Prior experience in hotel front office operations is preferred
* Excellent communication skills; fluency in English is required
* Be able to work shifts, weekends and public holidays
* Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
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