Life Guard

Job Number ‎22143683
Job Category Golf, Fitness, & Entertainment
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United
Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY
Ensure the safety of all guests using the pool and pool areas & adhered to
guideline set on Safety and hygiene. Keep the area clean and well maintained.
Ensure water hygiene and safety standards are met with basic equipment.
Promote, sell spa services and introduce spa to the guests at pool area
including retail offerings related to the Spa and recreation. Frequently check
with guest to promote comfort, safety and security. Clean, check and maintain
pool areas. Frequency checks pool equipment at the end of the shift. Handle
inappropriate guest behavior by following Marriott International standard
operating procedures. Report accidents, injuries, and unsafe work conditions
to manager. Speak with others using clear and professional language. Develop
and maintain positive working relationships with others. Perform other
reasonable job duties as requested by Supervisors, Spa Assistant Manager and
Spa Manager.

SCOPE / BUSINESS CONTEXT
* A Full Time position based at JW Marriott Marquis Dubai.
* Number of Direct Reports - None
* Titles of Direct Reports - None
CANDIDATE PROFILE
Experience:
* Minimum 2years of experience in the same field
Skills and Knowledge:
* Good oral and written communication skills in English
* Able to get on well with people from many different backgrounds
* Able to work under pressure at times
* Ability to be versatile
* Able to do shift work
* Well presented
* Clear speech
* Must be able to work in extreme heat
* Good general health
* Ability to carry weight
* Energetic
* Self-motivated able to work on their own
* Good eye sight
* Good physical health
Education or Certification
* Min. ‎21 years of age
* Qualified with lifeguard and first aid certificate
* Excellent swimmer
* Minimum HSLC or above
* To have worked in hotels before as a lifeguard

SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the
successful performance of the position:
Balanced Scorecard Results: Implements strategies and executes activities to
drive and continuously improve financial results, guest satisfaction, human
capital index and market share.
Essential Functions:
* To ensure that you are always courteous and friendly to guests, attentive to their needs, handle problems in a professional manner and are conscious of the importance of safety.
* To be responsible for the safety and well-being of all Hotel guests and Club members using the swimming pool, Jacuzzi and surrounding facilities.
* To be responsible for the cleanliness and maintenance of all areas and equipment.
* To welcome prospective members in a professional and courteous manner, providing them with a full explanation and orientation of the swimming pool, Jacuzzi, pool bar and surrounding facilities, together with the services available and to promote and sell memberships.
* To control the use of the facilities and ensure that unauthorized persons are not permitted to enter and use the swimming pool facilities unless they are a Hotel guest or Club member.
* To liaise with the pool bar associates and waiters/waitresses in providing food and beverage service to Hotel guests and Club members and to assist the Food & Beverage Department when setting up for pool side functions.
* To liaise with the Recreation Manager/Supervisor in setting up and running a time table of swimming lessons, aqua aerobics etc. and to help organize special events i.e. swimming gala etc.
* To keep daily record books and log all information such as pool test results, accident reports, complaints, maintenance requirements etc.
* To provide first aid treatment in the event of any accident or injury to a guest or Club member.
* To be responsible in the event of staff sickness, emergency etc. to carry out cleaning duties in any part of the Health club or swimming pool area as requested by the Recreation Manager/Supervisor.
* To carry out duties allocated by the Cleaning supervisor
* Moving sun beds, umbrellas and pool furniture
* Cleaning pool deck every morning with housekeeping team.
* Keep pool deck and change rooms clean and tidy during the day.
* Enforcing all club rules and ensuring a safe environment for all guests using the pool facilities.
* Checking pool chemical twice daily and monitoring the results.
* Report any chemical imbalance to engineering
* To be aware of Health and safety regulations
* Any other assigned task
* Complete your daily checklist.
Safety and Security:
* Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
* Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
* Notify Loss Prevention/Security of any guest reports of theft.
Policies and Procedures:
* Follow company, hotel and department policies and procedures.
* Follows Marriott International Hotels Limited Regional Office policies and procedures
* Protect the privacy and security of guests and coworkers.
* Maintain confidentiality of proprietary materials and information.
* Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
* Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
* Perform other reasonable job duties as requested by Supervisors and Management.
* Working hours as required to do your job but normally not less than ‎48 hours per week.
Guest Relations:
* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
* Assist other employees to ensure proper coverage and prompt guest service.
* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Address guests' service needs in a professional, positive, and timely manner.
* Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
* Thank guests with genuine appreciation and provide a fond farewell.
* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Communication:
* Answer telephones using appropriate etiquette including answering the phone within ‎3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
* Speak to guests and coworkers using clear, appropriate and profession al language.
* Talk with and listen to other employees to effectively exchange information.
Working with Others:
* Support all coworkers and treat them with dignity and respect.
* Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
* Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement:
* Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.
Physical Tasks:
* Enter and locate work related information using computers and/or point of sale systems.
* Stand, sit, or walk for an extended period of time or for an entire work shift.
* Read and visually verify information in a variety of formats (e.g., small print).
* Move, lift, carry, push, pull, and place objects weighing less than or equal to ‎10 pounds without assistance.
Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than
‎500 global locations, is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels, you will help keep this
promise by delivering premium choices, sophisticated style, and well-crafted
details. With your skills and imagination, together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and
consists of more than ‎80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you're happy, our guests will be happy. It's as simple as
that. Our hotels offer a work experience unlike any other, where you'll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and
most importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That's The JW Treatment™.