Communication Manager

Company Description

We help grow many of the world's most iconic brands at Leo Burnett. We help
grow even more of the world's most talented people. You'll find at Leo Burnett
an agency built on ideas and dependent upon the people behind them. A culture
that doesn't just respect creativity but cherishes it. And a community where
the path you choose is your own, the places you can go limitless.
Today, Leo Burnett is one of the most awarded creative networks in the world.
We believe creativity has the power to transform human behavior, and we use
ours to help our clients' brands discover their "human purpose" and play
meaningful, active roles in people's lives.

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Job Description**
The Account Manager will use business and strategic intelligence in a creative
environment. This role is for a thinker, someone who understands the digital
landscape and curious challenger to understand and interpret client needs. The
Account Manager will tackle business problems and communications briefs while
managing allocated resource teams. Additionally, he/she will also:
* Act as day-to-day client contact, sometimes across multiple clients/accounts in a fast-paced atmosphere; work load prioritization skills are a must for success
* Oversee and runs team status meetings to align internal stakeholders on priorities and goals of the meeting/projects
* Work with directors on account leadership to develop strategy presentations, communication plans, element/creative briefs and other client-mapping deliverables

Qualifications

In addition to external client service duties, the Account Manager will have
experience crafting and executing both traditional creative and social media
campaigns. They will be a passionate team player with very strong creative,
strategic thinking and organizational abilities:
* Develop new business by analysing account potential, identifying and evaluating additional needs and analysing opportunities
* Develop innovative channel solutions to meet client 's business needs.
* Maintain the highest standards of quality throughout development and implementation of all work
* Undertake market, competitor and client business analysis to ensure understanding of client's business, market environment and products/brands
* Responsible for end to end project execution
* Ensure dedicated monthly / quarterly field time to gauge on the ground market trends and developments
* Proactively address client challenges with innovative solutions
* Contribute to the development of the social media strategy
* Monitor, control and report expenditure against all financial budgets (by account)
* Forecast and track key account metrics (e.g. campaign views, engagement, etc.)
* Negotiate contracts and close agreements with third party suppliers and clients to maximize agency revenue.
* Control scope creep and build a culture of long-term saving
* Implement effective Timesheet management for the team
* Assist Account Director with multichannel campaign results analysis, optimization and strategic recommendations, best practices recommendations, and client presentations
* Continually look for ways to improve account growth through clear understanding of clients' objectives and goals
* Provide leadership and mentoring to Account Executive.
Additional information
* Expert at Microsoft Office Suite (Excel, PowerPoint, Word)
* Sound understanding of financial principles
* Project Management
* Prior experience in telecom category is a plus, but not required
* Understanding of consumer behaviours and industry trends
* Proven ability to manage multiple projects at a time while maintaining acute attention to detail
* Deep digital and data understanding
* ‎5 years relevant work experience in a similar environment
* Bachelor's degree in appropriate field is preferred
* Assume a high level of enthusiasm and be able to respond well under pressure
* Strong knowledge of marketing principles and strategies
* Demonstrated experience in managing client relationships and projects
* Knowledge of customer retention process and the ability to analyze processes
* Polished & Refined: a strong focus on accuracy, attention-to-detail, and timeliness
* Communicator: excellent oral/written communication skills with a keen ability to keep supervisors properly informed
* Self-Starter: must be a quick learner, intuitive, and proactive
* Exceptional organizational and time-management skills