Head of Human Resources

Job Purpose: As a member of the senior leadership team, the role holder will
be responsible for developing and implementing a World Class HR function, the
overall HR strategy for the Company while working closely with the business to
proactively manage and support all the HR activities of the organisation. This
will involve ensuring that policies, practices, and workplace culture are
developed to attract and retain talent in support of business objectives
leveraging HR best practices, equitably and consistently applied across the
organisation. Covering areas of recruitment, organisation and job design,
employment terms and conditions, training and development, employee relations,
compensation and benefits and employee services, the position will also ensure
the effective integration of existing HR processes through IT appropriate
systems.The role holder will play a critical role in establishing / promoting
and developing a values-based culture and employee engagement with the senior
leadership of the company. The position reports to the Group CEO. Key Position
Accountabilities - Collaboration with senior leadership to understand the
organization's goals and strategies related to staffing, recruiting, and
retention. - Lead the development, implementation, monitoring and evaluation
of the organisation's HR strategy in line with the business strategy. -
Determine and recommend employee relations practices necessary to establish a
positive employer-employee relationship and a culture conducive to ongoing
change. - Identify legal requirements and government reporting regulations
affecting the Human Resources function. - Direct the preparation of
information required for compliance and act as primary contact with the
government agencies. - Ensure development and institutionalization of a
structured training and development process for the company. This would
involve induction training and on-the-job training for new joiners/promotees,
training needs identification for all employees (including senior leadership),
managing training delivery (through internal faculty or external service
providers), training effectiveness evaluation, and relevant reporting. -
Responsible for the creation and application of an appropriate pre-opening HR
checklist for the smooth and effective launch of businesses in new
territories. This should cover all such aspects which ensure that the new
operation is compliant with the relevant local legislations, and that the
local HR systems and processes are in line with the global MMI/ELR HR
practices. - Ensure all systems and processes are in place to support world
class HR administration, such as (but not limited to): Payroll, staff
accommodation, visa processing, personnel data management, personnel files
management, conducting internal audits, filing of statutory returns, renewal
of relevant licences /permits, updates to the HR policy manuals etc. Manage
the relocation, repatriation, joining and any movement / transfer of staff. -
For operational requirements, as and when required, liaise with external
authorities and agencies like police, immigration, labour, recruitment
agencies, insurance providers etc. and negotiate as required for improved
service levels and satisfactory conclusions to issues. - Work towards building
and encouraging a performance culture. - Develop, implement and manage an
effective employee performance management system for the Company ensuring this
is well integrated with other reward and recognition systems across the
Company. - Ensure competitively based and consistently implemented
compensation & benefit programs, establish salary structure, pay policies,
performance appraisal programs, employee benefits programs and services and
company health programs. This would include conducting an annual salary
survey. - Conduct a continuing study of all Human Resources policies, programs
and practices and keep senior leadership informed of new developments and best
practices. Analyse critical HR metrics like attrition, employee performance
trends, discipline, absenteeism etc. and take corrective action as required. -
Direct the preparation and maintenance of such reports as are necessary to
carry out the functions of the division and prepare periodic reports to senior
leadershipas necessary or requested. - Coordinate with EK HR during strategic
HR & operational interventions. - Continuously monitoring the effectiveness of
all HR Policies, advice and support in all areas of People and Culture which
includes learning and development, remuneration, recruitment, employment
relations, occupational Health and Safety and organisational development. -
Oversee the recruitment and assessment strategy and process ensuring these
meet immediate and long term business goals through an economical and fair
policy to ensure the development of a high performing team. - Develop the
Annual Recruitment / Training and Engagement Plan based on projected manpower
requirements for the group, forecast and manage budgets for the recruitment
team. - Manage the design and implementation of talent management practices,
processes and toolkits for talent at all levels, ensuring a consistent
approach to measuring potential, career conversations and link to career
pathways and development opportunities. - Analyze and assess the leadership
development needs of the organization. - Identify, develop, review and analyse
HR policies, practices and procedures. Support the successful implementation
of HR policies and ensure managers/supervisors have an understanding of any
new or changed procedures. - Actively promote cultural change and support new
ways of working and continuous improvement within HR to provide a high
quality, professional, consistent, and cohesive HR service. - Responsible for
analysing large volumes of data and compiling monthly reports, planning
meeting slides, and other ad-hoc reports. - Acting as a Project Manager or key
Project Stakeholder on assigned organizational projects, as requested.
Qualifications & Experience: Qualifications & Experience Selection Criteria
Essential - Degree in Human Resources, Training, Organizational Psychology, or
related field - ‎10+ years of previous HR, Organisation Development and/or
Talent Management function - Experience working with organisational
development for operations in a large organizational and/or functional
business unit - Excellent oral and written communication and interpersonal
skills - Success in managing, developing, and delivering high-quality training
programs - Experience in hospitality or FMCG industry - Excellent interviewing
techniques - Excellent Excel, Power point & presentation skills - Strong
personality with headhunting skills - Target driven with good reporting skills
Desirable - CIPD qualified - Experience working in a multicultural environment
in the UAE - Working knowledge of the UAE labour law - Excellent change
management skills required - Knowledge of state-of-the-art organisational
development tools, both automated and manual - Ability to work independently
as well as in a team environment - Collaborative and a positive team player -
Ability to interact well with all levels of the organisation - Ability to
analyze cost/benefit of various learning / HR approaches to determine the best
solution - Previous experience managing remote teams of employees