Retail Sales Representative

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day
About You
You have a passion for selling and eagerness to want to help customers. You
enjoy working in a fast-paced and complex environment. You have the
willingness in transforming IKEA to be the world's leading home furnishing
retailer

What's more, we believe that you have the following knowledge, capabilities
and motivation:
* Live and share the IKEA values every day
* Secondary Education
* ‎3 to ‎5 years in a similar role
* Fluency in Written and spoken English and Arabic is preferred
* Customer Focussed
* Initiative
* Sales Driven
* Strong Personal Leadership & Interpersonal skills
* Team work and Collaboration
* Flexibility to work shifts, rotations and weekends

About the role
You are responsible for establishing rapport and credibility in assisting
customers to purchase the company's product range whilst at the same time
maintaining the company's standard of merchandising and ensuring stock
availability to achieve sales target set by the company by going the extra
mile to exceed expectations.

Key Specific Accountabilities:
Commercial
* Promote the sales of products by spotting and seizing sales opportunities, offering alternatives solutions to problems and suggesting add on sales in order to achieve the established sales target.
* Suggest means of improving sales to his supervisor as well as determine "slow moving" or "non-selling" items and suggest sales action.
* Maintain a full display of products via merchandising methods as laid down by the company.
* Be an 'expert' on the product range within HFB.
* Be aware of developments in the local market by being attentive to information given by customers; be aware on advertising and promotions in the media and make scheduled market visits to maintain the company's competitive advantage and to properly advise customers.
* Be up to date with changes in the company's products range such as new items or changes in existing items; Keep the Sales Manager informed of any customer's problems/comments on the product range and/or any gaps in the range.
Operational
* Conduct a daily detailed inspection of his assigned area so as to review the availability and positioning of price labels, product information tags and other communication media.
* Review daily stock level on all products in his assigned area and recommends orders to the Shopkeeper.
* Coordinates with Procurement Executive for information pertaining to stocks in his assigned area.
Customer
* Be understanding and sensitive in meeting diverse customers' needs by initiating and developing effective way of building relationship with the customer thereby establishing trust and confidence.
* Determine the customers' requirements, to prepare a pro forma invoice.
* Maintain contact and advice customers on news or recently received items of interest as well as following up on quotations sent in an effort to convert to actual sales.
* Provide the highest level of Customer Service.

About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail
across the Middle East, Africa & Asia over the past ‎30 years. We have
developed partnerships with some of the biggest and most respected Brands in
the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex
Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of
the largest Global partners of Marks and Spencer's in both regions with over
‎75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East
for the first time with the exciting launches of Watsons and B&Q and we aim to
continue to be agile and adaptive to our markets with new launches and further
development. For this to be possible we aim to recruit the best talent from
all backgrounds who will continue to challenge and develop our diverse
workforce which includes over ‎100 nationalities across ‎12 countries. Join us
today and make a difference…

About Al-Futtaim IKEA
GROWING TOGETHER...
We are a values-driven company with a passion for life at home. Our vision is
to create a better everyday life for the many people.
Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and
the United Arab Emirates.