Load Control Support Controller

Job Purpose: Based on studies of operational trends and root-cause analysis
data, drive activities that help define, measure, monitor, and improve Load
Control metrics across the Emirates network to ensure standards are met by
dnata Airport Operations and EKAS Load Control (specifically for diversions
and charter flights) in the areas of safety, regulatory requirements, payload
maximisation, quality and timeliness of service. Act as the EK functional
specialist for all concerned stakeholders, mainly dnata and outstation teams.
Job Outline: - The job holder will make recommendations for the development of
Emirates Load Control metrics in the areas of safety, regulatory requirements,
payload maximisation, quality and timeliness of service. Recommend to
management the approach that will be used for data capture on the above
metrics, including frequency and systems requirements where necessary. The job
holder will also lead the development of KPIs for effective management of the
CLC function network wide. - Develop & recommend improvements in service level
agreements (SLAs) with dnata at the hub and to Regional Managers for the
outstations. Obtain sign off by key stakeholders. - Regularly report on
metrics/KPIs, monitor compliance against SLAs and document appropriate action
items and monitor action plans to completion. - Based on trends, root-cause
analysis, audits, benchmarking exercises, etc., highlight opportunities for
improvements (in process, systems, people, etc.), that leads to benefits in
safety, regulatory, payload, quality, service, punctuality, etc. Initiate
projects to deliver benefits. Drive system automation and other IT related
initiatives. - Maintain regular dialogue with the EK Load Control standards
and Procedures team as well as the Training College, ensuring manuals and
other training materials are consistent (for outstations as well), up to date
and user friendly. Also ensure streamlined and clearly defined communication
methods are in place with internal Emirates Group stakeholders to resolve
common issues, and for operational related problem solving. - Provide
comprehensive station start-up support to all new stations joining the
network, upto point of trialing live flights. - Only on a need basis, assist
the EK Load Control Operational team on non-routine and complex events e.g.
mainly diversions/charters, acting as a subject matter expert for VPNC, dnata
Load Control and other operational stakeholders, also providing quality
solutions in high pressure situations to help daily operations get back on
track.
Qualifications & Experience: Airport Operations.Load Control : ‎8+ Years ‎12
Years schooling or equivalent : Experience in departure control systems and
load control (centralised load control model) with a major international
airline or ground handler. Knowledge/skills: - Advanced level courses in Load
Control / Weight and Balance, Ramp Handling, Dangerous Goods Handling and
preferably trained in Passenger Services and Cargo ( basic level courses) -
Must hold current weight and balance licences for all types of EK aircraft. -
Minimum working experience in CLC environment with station start-up and
ongoing operational support. - Experience in managing vendor/supplier
relationships, monitoring KPIs, SLAs, continuous improvement projects, etc.
Safety Sensitive Role: No
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.