Telephone Operator Dubai Full Time Posted 11 hours ago

Full Time
* Dubai
* Posted ‎11 hours ago
Primary responsibility of the role is to manage the complete day to day
activities at the Guest Service Center at the hotel for the shift which he /
she is allotted to.
* Receive each guest call in a professional and friendly manner
* Maintain effective communication with all departments to ensure smooth service delivery
* Handle every query in a polite and courteous manner
* Maintain an up to date knowledge of the hotel and local services
* Maintain an awareness of guest profile through the Opera guest profile system
* Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard
* Ensure the proper operation of the Guest Service Center, resulting in fast and efficient transferring of internal and external calls
* Take messages for guests and management as per the required standard.
* Maintain GSC Log / Call Tracker
* Complete all data entries required
* Knows what action to take when an emergency call is required.
* Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.
* Assists in reporting telephone equipment or service complaints and problems.
* To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
Knowledge, Skills & Experience

Minimum Diploma or Bachelors in any discipline
Job Experience

* ‎0-‎1 years industry experience
* GCC experience preferred.